zonal control manager

5 days ago

Chertsey, Surrey, United Kingdom Merlin Entertainments Full time £40,000 - £70,000 per year
Zonal Control Manager

Location (Country-County-City) UK-Surrey-Chertsey

Job Locations UK-Surrey-Chertsey

ID

Employment Type

Full-Time

Offer/Contract Type

No End Date

Location Name

Thorpe Park Resort

What you'll bring to the team

Zonal Control Manager

Location: Thorpe Park

Hours: Working 5 out of 7 days between the hours of 8:30am - 9:00pm

At Thorpe Park, we're all about delivering unforgettable experiences - and that starts with seamless operations behind the scenes. As Zonal Control Manager, you'll lead a key team at the heart of park coordination, ensuring everything runs smoothly so our guests can focus on the fun.

Roles and Responsibilities:

  • Lead, mentor, and support Zonal Operations Controllers, ensuring they have the tools, training, and guidance to perform effectively.
  • Oversee daily operations, manage team performance, and handle employee relations, including wellbeing and performance conversations.
  • Maintain strong working relationships with Zonal Managers to align on priorities and ensure collaborative problem-solving.
  • Monitor ride performance, guest feedback, and incidents, ensuring timely responses and clear communication across departments.
  • Coordinate operational requests from triage to resolution, ensuring tasks are prioritised and followed up effectively.
  • Design and improve operational processes, including timecard management, staffing coordination, and systems oversight.
  • Track and report KPIs to senior leadership, using data to drive continuous improvement.
  • Ensure compliance with health and safety policies, manage incident reporting, and promote a culture of safety and wellbeing.
  • Support cross-functional alignment, recognising how ZOC activities contribute to wider resort goals and guest experience.
Qualifications & Experience
  • Experience in operations management in a fast-paced environment (Such as hospitality, leisure, or theme parks).
  • Proven leadership and team management skills.
  • Strong operational awareness and decision-making ability.
  • Excellent communication across multiple platforms (radio, email, digital).
  • Proficient in using performance dashboards and digital systems.
  • Strong problem-solving, attention to detail, and adaptability.
  • Collaborative mindset with a focus on continuous improvement.
Benefits
  • 33 days holiday (including bank holidays)
  • 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.

Pay Range

Competitive

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