Senior Area Facilities Manager

About us

At Fora, we're fuelled by a desire to enhance the way people work. We're here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a like minded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London's City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate.  Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is London's leading provider of flexible office spaces .   All of our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week.  We pride ourselves on being a highly collaborative team, with our best work happening in-person, at our Fitzrovia-based headquarters. Our current working pattern allows for all head-office employees to work remotely one day per week.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

The role

The Senior Area Facilities Manager will support the Technical Services Lead in the creation, monitoring and advancement of key facilities related policies and company Health & Safety Arrangements. Being actively involved in the population of site documentation and acting as a liaison between sites, contractors and the Technical Services Lead on key issues, the role will be key to improving service delivery to our building teams and members.

The Senior Area Facilities Manager will lead our company energy management plan, working with both internal and external stakeholders to deliver tangible results on both energy and carbon reductions.

Additionally, the role will also encompass the management of our departmental capital expenditure planning to ensure we are investing in the right areas to improve the estate and drive down issue resolution. A key component of the roles will be to conduct various building surveys and audits to ensure site and contractor compliance with government legislation and Fora FM standards.

In addition to the above the role will involve some levels of basic administrative tasks, as well as assistance with some ad-hoc project-based works on the portfolios various building services upgrades

Key Responsibilities

• Support the Technical Services Lead in managing all technical services contracts and delivery of planned and reactive across the estate.
• Develop relationships with key contacts within third party contractors.
• Manage, develop and support Area Facilities Managers.

• Manage large scale reactive works and items that have or are going to exceed SLA through to completion.

• Support on management of key enterprise locations and issue resolution, support operations with regular updates and key client communications.

• Liaising between sites teams and third-party contractors on key issues across the portfolio.
• Coordinate and oversee capital projects, ensuring alignment with company objectives and timelines.
• Take ownership of the master capital tracker to monitor project progress, budget adherence, and resource allocation.
• Collaborate with cross-functional teams to ensure seamless execution of capital initiatives.
• Develop auditing framework for main service delivery contracts to proactively manage performance.
• Monitor, track and escalate SLA performance on key contracts and critical reactive works.
• Lead the company's energy management initiatives with a focus on driving down operational costs.
• Develop and implement energy efficiency strategies to optimise resource usage and minimise environmental impact.
• Monitor energy consumption across sites, identify areas of improvement, and recommend cost-saving measures.
• Contract management of smaller contracts (Lifts, P&D, Life safety).
• Liaise with helpdesk on outstanding issues and quoted works when required.
• Take risk assessment actions from FM portal into FORA action plan template and distribute to correct stakeholders.
• Ensure RA actions are closed out and keep FM portal up to date.
• Undertake quality assurance across the portfolio.

Knowledge and experience

• Excellent written and verbal communication skills
• Confident working independently and as part of a team
• Customer service experience desirable
• At least 2 years experience in an area facilities manager role or similar
• Knowledge of mechanical and electrical contract management

Job Specific and technical skills

• Maintaining good all-round knowledge and experience of Facilities Management including quality management, legal compliance, environment policies and general duty of care

• Technical mindset.

• Proficient with Microsoft Office and Excel
• Previous experience in managing outsourced subcontractors.

Education and qualifications

• A Levels
• RICS qualified or equivalent is desirable
• Other relevant professional qualifications are desirable

• Hybrid working - 4 Days in the office and 1 day WFA weekly

• 28 days annual leave

• Birthday Leave
• Paid Volunteering Days
• 2 weeks work from anywhere
• Annual leave purchase scheme
• Healthshield
• Study support
• 5% Pension scheme
• Life Assurance
• Restore at Fora - Take control of your well-being at work with access to open gym sessions and Free access to monthly classes.
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes