Area Facilities Manager

At Fora, we're fuelled by a desire to enhance the way people work. We're here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London's City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate.  Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is London's leading provider of flexible offices. All our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week.  We pride ourselves on being a highly collaborative team, with our best work happening in-person, at our Fitzrovia-based headquarters. Our current working pattern allows for all head-office employees to work remotely one day per week.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

The Role

The Area Facilities Manager will support the Senior Facilities Manager and Technical Services Lead in the creation, monitoring and advancement of key facilities related policies and company Health & Safety arrangements. Being actively involved in the population of site documentation and acting as a liaison between sites, contractors and the Senior Facilities Manager on key issues, the role will be key to improving service delivery to our building teams and members. The role will also encompass various building surveys and audits to ensure site and contractor compliance with government legislation and Fora FM standards. Where required the Area Facilities Manager will provide support to the Health & Safety manager, this will include assistance with projects and management of risk assessment actions.

In addition to the above the role will involve some levels of basic administrative tasks, as well as assistance with some ad-hoc project-based works on the portfolios various building services upgrades. You will be responsible for 31 buildings with the East area of London so will be out within the portfolio.

Key Responsibilities :

• Be the first point of escalation for the building teams for reactive tickets.

Undertake routine building inspections.

• Liaise with helpdesk on outstanding issues, quoted works etc.

• Liaise with Technical Services contractors on minor works requests.

• Arrange access with site teams for contractor visits including OOH works.

• Undertake site training and familiarisation for new building managers.

• Undertake site visits and escort sub-contractors where required.

• Coordinate insurance inspections with building managers and attend to assist where  needed.

• Take risk assessment actions from FM portal into TOG action plan template and distribute to correct stakeholders.

• Ensure RA actions are closed out and keep FM portal up to date.

• Populate and monitor a new FM logbook (Fire, H&S, Contractor Management)

• Keep site H&S folder up to date with newest versions of documents and archive outdated documents.

• Undertake site inventories and populate fire and emergency plans and isolation point drawings.

• Assist site with the knowledge of the fire and emergency plan.

• Monitor on-going building issues and assist FMs where possible.

• Undertake Quarterly FM building audits.

• Undertake quality assurance across the portfolio for both hard and soft services.

• Monitor performance framework and weekly KPI's on M&E contract.

• Raise PO's for works in line with approval chains.

• Work with Technical Services Lead in the mobilisation of new building openings.

• Develop relationships with key contacts within third party contractors.

• Liaising between sites teams and third-party contractors on key issues across the portfolio.

• Support our H&S Manager when required

Skills and Knowledge required:

• RICS qualified or equivalent – Desirable
• Other relevant professional qualifications – Desirable
• Previous FM experience is essential
• Excellent written and verbal communication skills
• Confident working independently and as part of a team
• Customer service experience desirable

At Fora, we know that  work isn't just about working. We offer all of our employers a fantastic range of benefits, including;

• 28 days annual leave pro rata for FTC
• Birthday leave
• 2 weeks work from anywhere
• 2 Volunteering days per year
• Healthshield
• 5% Pension scheme
• Life Assurance
• Restore at Fora - access to nearly 200 monthly classes and two 'open gym' sessions per week
• Mental health sessions in-person and online from our mental health and well-being partner Self Space
• Cycle to Work Scheme

• 25% Discount at Fora Cafe's

• Discounted event spaces