Enterprise Account Director, Expand

We're UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let's build experiences people love—together.

The Opportunity
We're looking for an Enterprise Account Director to join our Expand team. You'll be responsible for driving revenue growth and expanding relationships within our most valuable accounts. In this highly autonomous, quota-carrying role, you'll own a £3M–£5M book of business, shaping and executing strategic territory plans. You're not just a closer—you're a cross-functional orchestrator, growth-minded farmer, and trusted customer partner.

If you're excited by complex sales, energized by multi-stakeholder deals, and thrive on bringing long-term value to customers, this is your opportunity to lead from the front.

The Team
You'll join a high-performing Enterprise Sales team focused on retaining and expanding strategic relationships with global customers. You'll partner closely with CSMs, Renewal Managers, and our Solutions team to deliver customer outcomes and identify growth opportunities. This is an individual contributor role with big scope, reporting into our Regional VP of Sales.

What We're Looking For

• 7+ years of experience in enterprise SaaS sales, ideally in martech or adjacent sectors
• A proven track record of expanding high-value accounts with multi-year contract wins
• Experience managing complex, enterprise-wide sales cycles across matrixed organizations
• Confident in using MEDDPICC (or equivalent methodologies) to qualify and close deals
• Strong operational discipline in forecasting, planning, and execution
• Ability to lead cross-functional account strategies and drive coordinated outcomes
• Proven success influencing and partnering with C-level stakeholders
• Strong communicator and storyteller, skilled at articulating customer value
• Self-starter mindset with a high degree of ownership and accountability
• Collaborative approach with a passion for long-term customer partnerships

Don't meet every single requirement but excited about the role?
We encourage you to apply Research shows that certain groups may not apply unless they meet 100% of the criteria. You may be just the right candidate for this or other roles. We believe diverse perspectives drive innovation—and we're building a team that reflects a wide range of backgrounds, experiences, and skills.

Accommodations
At UserTesting, we're committed to creating inclusive, accessible experiences for all candidates. If you require accommodations or have specific requests to make your interview experience better, please contact us at:

. We're happy to help.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.