Client Services Administrator

2 weeks ago

Winsford CW, United Kingdom IAA Full time £25,000 - £35,000 per year

Client Services Administrator

We are looking for a proactive and detail-oriented Client Services Administrator to join our Client Team in Winsford. This is a fantastic opportunity to play a key role in delivering excellent service, supporting our clients, and ensuring smooth day-to-day operations.

If you have a strong background in administration, a passion for customer service, and the ability to multitask effectively, we'd love to hear from you.

Key Responsibilities

  • Handle telephone enquiries from customers and clients in a polite and professional manner
  • Respond promptly and professionally to emails
  • Manage user accounts and access on our partner portal
  • Add and update manual and automated uplift instructions
  • Resolve client queries submitted through the portal
  • Process manual and automated salvage clearances as requested
  • Generate certificates of destruction for scrapped or dismantled vehicles
  • Manage incoming post, including vehicle documentation and keys
  • Liaise with issuing bodies regarding fines and penalty charge notices
  • Support customers with the retention of cherished plates
  • Coordinate with the site team for the return of personal belongings
  • Assist the Auction team with issues affecting vehicle listings
  • Complete general office tasks such as scanning, filing, and database updates
  • Arrange vehicle and salvage collections when required

What We're Looking For

  • Proficiency in Microsoft Office packages
  • Professional telephone manner and strong communication skills
  • Ability to prioritise workloads and work independently or as part of a team
  • Previous experience in the motor industry (advantageous but not essential)

What We Offer

  • Monday–Friday, 08:30–17:00 (day shift)
  • Ongoing training and professional development
  • Free onsite parking
  • Uniform and PPE provided
  • Telus Health support
  • Employee discounts on Vodafone, parts, and non-auction vehicles
  • One paid volunteering day per year
  • Competitive basic salary
  • 28 days holiday (including Bank Holidays)
  • Pension plan with 3.5% employer contribution

Please note:

This role is subject to a satisfactory DBS, right to work and reference checks.

We reserve the right to close this this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.

Who are we?

Owned by industry-leading auctioneer, RB Global, IAA annually processes tens of thousands of vehicles nationwide, serving an international buyer base in more than 170 countries including registered customers, insurers, dealerships, fleet lease and rental car companies as well as charitable organisations. Daily online auctions showcase salvage and non-salvage inventory, offering buyers a wide range of vehicles to choose from.

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.

Company Overview

Please visit for more information

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