Desktop Support Engineer

1 week ago

London Area, United Kingdom Balyasny Asset Management L.P. Full time £40,000 - £80,000 per year

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have 3-5 years' experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

In the role of Desktop Support Engineer, the employee responsibilities will include:


• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)


• Office 365 applications and Windows 10/11 operating system support


• Microsoft Active Directory and Office 365 Exchange Online management


• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support


• HP Workstation, HP Thin Client, Lenovo laptop management and support


• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration


• Mobile device (iOS, Android) support managed through MDM platform (Intune)


• Supporting video conferencing systems (Zoom, Neat, Poly)


• Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)


• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)


• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk


• Office moves and build outs


• Device inventory and asset management


• Employee onboarding/offboarding

QUALIFICATIONS & REQUIREMENTS:

In order to effectively represent the Company and communicate with clients, the employee must be someone who has:


• 3-5 years end user support experience working within the financial industry


• Exceptional customer service with strong written and oral communication skills


• Strong drive and passion for technology and self-development


• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments


• Ability to work independently and multi-task


• Keen attention to detail, with commitment to follow through and follow-up


• Extensive understanding of desktop support standards and best practices including related hardware and software


• Experience supporting mobile devices


• Experience supporting remote users and troubleshooting remote VPN/VDI connections


• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus


• Travel may be required across all office locations for coverage and/or initiatives

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