Sales and Customer Service Executive

1 week ago

Alton GU PX, United Kingdom Absolute Aromas Ltd Full time £24,420 - £34,907 per year

Company Overview

Absolute Aromas Ltd is a family-run business renowned for its high-quality aromatherapy products. Committed to sourcing raw materials ethically and working with small producers worldwide, we serve customers across the globe with passion and integrity.

Summary

We are seeking a proactive and commercially minded Sales & Customer Service Executive to join our team in the United Kingdom. The role plays a key part in driving outbound sales activity and sourcing new B2B opportunities, while also providing reliable customer-service and administration.

Responsibilities

  • Research and source new B2B leads using tools such as LinkedIn Sales Navigator.
  • Build and maintain an outbound pipeline through targeted outreach and follow-up.
  • Maintain clear and up-to-date CRM records and activity notes.
  • Develop strong product understanding to be able to confidently introduce our offering.
  • Contribute ideas and insights to improve prospecting and lead-generation processes.
  • Respond to routine customer queries via phone, email, and chat.
  • Provide clear and helpful information on products and order-related questions.
  • Maintain accurate logs of customer interactions.
  • Liaise with logistics and operations to support smooth order progression.
  • Carry out general administrative tasks as required.
  • Uphold the company's commitment to high-quality service and ethical manufacturing.

Qualifications

  • Strong communication skills and an engaging manner.
  • Applicants with confident Excel skills plus interest in improving and using AI skills.
  • Organised and detail-oriented, with the ability to manage multiple tasks.
  • Interest in sales, business development, or working with B2B customers.
  • Enthusiasm and openness to learning about aromatherapy products.
  • Fluency in English is required; additional languages are advantageous.

If you are motivated, curious, and eager to contribute to a growing, mission-driven company we would be delighted to hear from you. Join a supportive team where initiative is valued, and commercial impact is recognised, applicants eligible for commission-based compensation structure. Apply here.

Job Type: Full-time

Pay: £24,420.00-£34,907.60 per year

Benefits:

  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

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