Customer Service/Sales Manager

1 week ago


Alton GU SU, United Kingdom Site-Equip Ltd Full time £32,000 - £40,000 per year

Title: Customer Service Manager – Sales Team Lead

Location: Office-Based (with occasional client visits & trade shows)

Reports To: Head of Construction

Salary: £32,000–£36,000 + up to £40,000 OTE (performance bonus)

Contract Type: Full-time, Permanent 37.5 Hours 8.3am - pm Monday to Friday (1 hour unpaid break) On-site. Office- based role.

Why Join Us?

Join a growing, fast-paced business in the welfare and equipment hire industry, where you'll lead our inside sales team and customer service admin team to deliver an exceptional client journey. This is your opportunity to make a real impact on customer retention, sales performance, and service delivery by championing excellent support and communication throughout the customer lifecycle.

Key Responsibilities

  • Customer Experience Leadership

Own the end-to-end customer journey, ensuring consistent, responsive, and high-quality service from enquiry to contract renewal. Act as the escalation point for customer queries, complaints, or service recovery issues.

  • Team Management & Coaching

Lead, support, and develop the customer service and sales support teams through 1-1s, team meetings, coaching, and performance reviews. Create a culture of accountability, positivity, and client-focused service.

  • Sales Support & Admin Oversight

Oversee the processing of enquiries, quotes, orders, and onboarding via the CRM (e.g., Syrinx), ensuring accuracy, efficiency, and GDPR compliance.

  • Pipeline & Relationship Support

Work closely with the sales team to manage and monitor sales pipelines, support quoting strategies, and encourage upsell opportunities such as additional services, luxury units, or consumables.

  • Top Client Account Management

Take ownership of key client relationships, ensuring service levels exceed expectations, issues are resolved quickly, and repeat business is secured.

  • Cross-Functional Collaboration

Work closely with transport, operations, and marketing to ensure seamless service delivery, accurate scheduling, and effective lead generation strategies.

About You

  • 3+ years' experience in customer service, sales support, or account management, ideally in the hire, logistics, or construction sectors
  • Experience leading or coaching a team
  • Strong working knowledge of CRM systems (e.g., Syrinx), and ability to interpret sales data and reporting
  • Highly organised, detail-focused, and customer-obsessed
  • Clear communicator, confident dealing with clients from site supervisors to commercial procurement leads
  • Full UK driving licence (for occasional travel to client sites or events)
  • An active LinkedIn presence and industry engagement a plus

What We Offer

  • Salary: £32,000–£36,000 base + up to £40,000 OTE (performance-based bonuses)
  • Bonus Options:
  • Quarterly bonus
  • Benefits:
  • Company pension
  • Additional leave
  • Casual dress
  • Free on-site parking
  • Store discounts
  • Company events
  • Cycle to work scheme

Schedule: Monday to Friday

Work Location: On-site, with occasional travel

Job Types: Full-time, Permanent

Pay: £32,000.00-£36,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking
  • Store discount

Ability to commute/relocate:

  • Alton GU34 5SU: reliably commute or plan to relocate before starting work (required)

Experience:

  • Sales: 3 years (required)
  • Leading a Team: 3 years (required)

Work Location: In person



  • Alton GU PX, United Kingdom Absolute Aromas Ltd Full time £24,420 - £34,907 per year

    Company OverviewAbsolute Aromas Ltd is a family-run business renowned for its high-quality aromatherapy products. Committed to sourcing raw materials ethically and working with small producers worldwide, we serve customers across the globe with passion and integrity.SummaryWe are seeking a proactive and commercially minded Sales & Customer Service Executive...


  • Alton GU, United Kingdom Racing Technique Ltd ta R&G Full time

    We are looking for a personable and highly motivated, results-driven B2B International Sales Executive with a proven record of export sales experience to join our dynamic and versatile Sales team . You will be working in a fast-paced but very friendly and positive environment where everyone is driven to succeed.Key Responsibilities:Processing orders...


  • Alton, United Kingdom Site-Equip Ltd Full time

    **Sales & Customer Service Administrator**: - Kick-start your office career with a fast-paced, rewarding role - and real progression opportunities!_ - _Lasham, Hampshire_ - _Full-time | Monday-Friday, 8:30am-5:00 pm_ - _Up to £24,000 (depending on experience)_ Are you looking for an interesting role in a fast paced office and want to work somewhere where...


  • Farnborough GU, United Kingdom Premier Contract Supplies Full time

    Role PurposeThe Customer Service Manager is responsible for leading, developing, and managing the internal sales function in our Farnborough branch, in order to deliver exceptional customer service, maximise sales opportunities, and drive operational efficiency. This role ensures that the internal sales team supports the wider commercial strategy, meets...

  • Event Administrator

    2 weeks ago


    Alton GU SU, United Kingdom Site-Equip Ltd Full time £19,500 - £25,000 per year

    Event Administrator – Lasham, HampshireJoin our award-winning team at Site Equip, where no two days are the same and every day brings something new. Based at our Head Office in Lasham, you'll be at the heart of our busy Events Department, helping to coordinate sanitation and welfare services for some of the UK's biggest and best events from Glastonbury and...


  • Alton, United Kingdom Personnel Selection Full time

    The main responsibilities and duties of the role are below: - Respond to incoming calls from customers regarding their order enquiry to then manage the placing of the order. Dealing with business customers only for the supply of our products. - Input of customer information into CRM system in an accurate and timely manner - Sending of brochures, creation of...


  • Alton GU QF, United Kingdom GK Signs & Screenprint Ltd Full time

    Job Purpose:This is a key role within our business; you will be working as part of the account management team to manage enquires & orders from the initial enquiry to delivery and serve as a point of contact for clients. You will engage closely with clients and all business departments (production, planning, etc) to ensure orders are achieved on time and...

  • SALES MANAGER

    3 days ago


    Alton, United Kingdom British Dealer News Full time

    We are looking for a results-driven Sales Manager with a passion for sales and operational excellence. You will play a pivotal role in driving our sales team performance and enhancing our customers’ experience, whilst achieving outstanding results.About the Role:As our Sales Manager, reporting to our Head of Sales, you will be leading the internal sales...


  • Alton, United Kingdom TRI Consulting Ltd Full time

    Specialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services. **Responsibilities**: Build sustainable relationships and trust with customer accounts through open and interactive communication. Answering all customer enquiries that may...

  • Transport Planner

    2 weeks ago


    Alton GU SU, United Kingdom Site-Equip Ltd Full time £28,500 - £30,000 per year

    Site Equip is the South's leading supplier of portable welfare facilities operating within the event and construction industries, supplying significant contractors, including the London Fire Brigade, the Ministry of Defence, and many major events.We can expand and develop our innovative and forward-thinking company through our investment in people. A...