Workshop Controller

About The Role
Let's grow together
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you're an experienced Workshop Controller looking for an opportunity to grow in a friendly environment, we're looking for you

We're flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let's grow together …

Brief Description
We're seeking someone with strong technical ability and leadership skills to join our Specialist Fleet Services (SFS) team as a Workshop Controller.

Purpose of the role
This is a key role within the workshop and will be a productive participant within the workshop, the post holder will be the Senior Technician within the workshop with responsibility for the day-to-day control of a busy municipal workshop facility in addition to carrying out routine maintenance and running repairs to a varied fleet of vehicles / equipment.

Duties And Responsibilities

• The day to day control of all aspects of a busy municipal workshop including shop floor work loading, service scheduling, quality assurance, work authorisation, close control of systems and the provision of technical advice and assistance, controlling of parts
• Diagnose and perform maintenance repairs on a varied fleet of vehicles/assets
• To ensure that all paperwork is completed within a reasonable time of a job being completed to a high standard
• To ensure that all job cards have the correct information on them before being issued to the shop floor
• To ensure that all vehicles are scheduled and MOT bookings are in place at least three months in advance
• To ensure the service schedule is up to date at all times, and to recommend changes to vehicles on the schedule when required
• To ensure that vehicle maintenance history is checked when raising job cards to ensure warranty and repeat jobs are highlighted to the workshop charge hand/fitters
• To ensure that customer/colleagues are treated in a polite and courteous manner at all times
• To ensure paperwork flow from and to multiple departments is both timely and accurate
• To ensure any work not completed at the time of the vehicles visit is rebooked into the workshop and any relevant parts are ordered and customers are contacted with new time and date for the work to be carried out
• To control all holiday, to both control and participate in stand by and weekend working rotas to ensure adequate cover is available at all times
• To notify the Contract Manager of any urgent issues or other matters which cannot be resolved by the Workshop Controller
• To undertake any other relevant duties, assignments and cover at other SFS workshops when required
• To ensure at all times ware possible that customer service and service provision is kept to the highest level

Skills
About You

• Relevant Experience in Heavy Vehicle Workshops and maintenance environments
• Ability to maintain a varied fleet of both light and heavy vehicles
• Municipal knowledge and experience
• Experience in Motivating and Organising Staff
• Ability to Complete Accurate and Clear Paperwork to Dead Lines
• Experience in Dealing with Parts Suppliers and Controlling Stock Levels
• Computer Competent, Operate and manage a Vehicle Management System
• Excellent Customer/Staff Communication Skills and Telephone Manner
• Strong Person Management Skills
• Hold an HGV License (Category C)

Qualifications And Relevant Experience
We are looking for someone who has either had an apprenticeship in the automotive industry or a HNC in Automotive Engineering and Science or equivalent. Having a CPC qualification in Road Haulage would also be an advantage along with a knowledge of Fleetwave management system.

Working hours
45 hours per week, Monday to Friday, 9 hours per day variable dependent on business needs (one hour for lunch).

E ven if you don't meet all the criteria,
we encourage you to apply
. At Paragon, we
value diversity
and we're excited to hear from passionate individuals like you If you're ready to contribute to the team, please apply.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us
What can we offer you?

• Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year's Eve. You can also buy or sell up to a week's leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager.