Desktop Support Technician

4 days ago

London, Greater London, United Kingdom CWT Full time £25,000 - £40,000 per year
You have a Bachelor's degree, with a technology or business emphasis  or equivalent education/experienceYou have a first experience in the related field Previous experience with computer imaging and deployment, Windows and Mac OS, Office 365, TCP/IP networking as well as Citrix/Thin Client/VDI technologies and servicesFamiliar with industry standard Disaster Recovery/Business Continuity practices, applications and methodologiesYou have knowledge of Active Directory and Windows Group Policy as well as related Microsoft technologies in order to analyze, interpret, and apply informationExcellent customer service and communication skills are required #LI-JS2

The Desktop Support Technician will provide support and maintenance within CWT's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, laptop, thin clients, printers and scanners) to ensure optimal workstation performance. This role will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required in the areas of user/systems requirements and analysis, computer systems support, application and network troubleshooting, configuration and maintenance.

Responsibilities include:
Hardware and software support in a Windows/Citrix environmentActive Directory administration experience; users, groups, computersResponsible for end user computer hardware troubleshooting, monitoring and maintenanceWindows file system security rights management\: granting, revoking, and maintaining privilegesDiagnose, troubleshoot, install and configure End User Computing devices, peripheral equipment, network hardware, and software both remotely and onsiteSupport for virtual teams at various locations utilizing remote monitoring and management software to resolve customer requestsCitrix client user support, including VDI/Thin ClientMonitor Service Now and consistently update tickets daily with work performed and troubleshooting informationConsistently follow and maintain Asset Management policies and proceduresEstablishes a high level of personal credibility, and builds strong professional working relationships with customersCoordinates activities, as needed, with other support or implementation team membersProvides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, chat, or in-person communications

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