Senior Desktop Support Analyst

Senior Desktop Support Analyst – Commodities Trading Firm | London
A leading global commodities trading firm are seeking a
Senior Desktop Support Analyst (L3)
. This role sits on the trading floor, supporting a fast-paced, mission-critical user base and acting as the technical escalation point for complex issues across the global business.

You'll play a pivotal role in shaping end-user technology, leading project delivery, improving tooling and processes, and mentoring junior members of the team. This is the ideal role for an experienced desktop engineer who enjoys solving deep technical problems, driving continuous improvement, and operating at the heart of a global trading operation.

Why Join This Firm?
This is one of the most stable and well-respected names in the commodities trading sector, with
some of the strongest retention rates in the
market, with employees quoting the below as reasons why:

• Friendly, family-like culture – they actively hire people who align with their collaborative, respectful environment
• Exceptional internal mobility – staff routinely move into new teams such as engineering, infrastructure, data, operations, and even trading roles
• Dedicated personal training budget – supporting technical certifications, leadership development, and cross-skilling
• Balanced working culture – far more relaxed than investment banking, without sacrificing high performance
• Great company size (c.800 people) – large enough for interesting projects and investment, small enough that the entire London office sits on one floor, with direct access to senior leadership
• A booming sector – commodities trading continues to grow at pace, offering long-term stability and major opportunities

Role Overview

• Handle high impact and complex (L3) technical issues
• Communicate progress, urgency, and impact clearly to business stakeholders, including trading staff and VIPs
• Lead and deliver technical projects end-to-end, ensuring timely and high-quality execution
• Provide in-person support on the trading floor — including builds, AV support, and desk relocations
• Own and optimise endpoint management platforms such as Intune and SCCM, including compliance, packaging, deployment, lifecycle management, and change control
• Conduct deep-dive troubleshooting across Windows, networking, connectivity, VPN, remote access, and internal applications
• Drive problem management and root-cause analysis, implementing permanent fixes and reducing repeated issues
• Enhance Service Desk tooling, workflows, and processes in line with ITIL best practice
• Produce clear documentation, run knowledge-sharing sessions, and uplift the skills of L1 and L2 colleagues
• Collaborate with technology teams and external vendors to resolve complex issues and streamline service delivery

Required Experience

• Significant experience desktop support
• Experience working within a trading environment, supporting traders directly
• Proven track record resolving escalated issues, delivering projects, and improving service quality
• Microsoft Intune / Endpoint Manager
• SCCM
• Active Directory
• Microsoft 365
• Windows 10/11
• PowerShell for scripting and automation
• Bloomberg or Reuters/Eikon Support experience
• Strong troubleshooting experience across networking fundamentals, VPN, remote desktop technologies, Citrix, and mobile device management
• Experience supporting VIP and business-critical users with a focus on service excellence
• Strong grasp of ITIL processes (Incident, Problem, Change, Asset Management)
• Familiarity with ITSM tools (ServiceNow, Ivanti, etc.)
• Beneficial certifications: ITIL Foundation, Microsoft Endpoint Administrator, Azure Administrator