Hotel Operations Manager

2 weeks ago

Manchester M HW, United Kingdom LEVEN Manchester Full time £33,000 per year

41 Bed Hotel Operations Manager – LEVEN Manchester

Full-Time | Hands-On Leadership Role | Manchester City Centre (M1)

About Us

LEVEN Manchester is proudly housed in a landmark early 20th-century warehouse on the corner of Chorlton Street and Canal Street, right in the heart of Manchester's vibrant Gay Village.

With 41 spacious bedrooms and an artfully designed Lobby & Lounge, LEVEN is a place where guests can be themselves, live their best life, and enjoy a space that feels like home whether they're catching up over cocktails, grabbing a morning coffee, or settling into a quiet spot to work.

We're a lifestyle hotel built around warmth, personality, and genuine hospitality.

About the Role

We're looking for a Hotel Operations Manager to lead our day-to-day operations and keep LEVEN running smoothly with style, energy, and precision.

This is a hands-on operational role, working closely with our Front Desk, Bar, Housekeeping, and Maintenance teams while supporting the General Manager across operational delivery, guest experience, and financial performance.

You'll lead from the floor, not from the office setting the tone, motivating the team, resolving issues in real time, and ensuring every guest moment feels effortless and personal.

What You'll Be Doing

Operational Leadership

  • Oversee and coordinate the daily operation of Front Desk, Bar, Housekeeping, and Maintenance.
  • Lead by example on the floor, supporting the team during busy periods.
  • Ensure brand standards are consistently delivered with warmth and personality.

Guest Experience

  • Be a visible, approachable leader for guests and staff.
  • Handle escalated guest queries and ensure all feedback is followed through professionally.
  • Drive a culture where every guest feels welcome, comfortable and at home.

People & Team Development

  • Support the GM in training, coaching, and developing the operational teams.
  • Promote a collaborative, supportive work culture across all departments.
  • Ensure communication flows clearly throughout the team and across shifts.

Financial & Commercial Support

  • Assist the General Manager with cost control, stock management, forecasting, and labour planning.
  • Identify operational efficiencies and improvements across departments.

Health, Safety & Compliance

  • Ensure all operations meet legal, safety, and compliance requirements.
  • Oversee emergency procedures and building responsibilities as needed.

About You

We're looking for someone who is:

  • Friendly, confident, and quick-thinking in a fast-paced environment.
  • Experienced in a supervisory or management role within hospitality (hotel experience is essential).
  • A hands-on, visible leader who enjoys working alongside the team.
  • Calm under pressure and solutions-focused.
  • Passionate about creating an inclusive, welcoming environment for guests and colleagues.

What We Offer

  • A vibrant, personality-led workplace in one of Manchester's most iconic neighbourhoods.
  • Opportunity to shape operations in a growing lifestyle hotel brand.
  • A supportive team and leadership environment.
  • Great location just a 5-minute walk from Piccadilly Train Station.
  • Competitive salary and benefits package.

Job Type: Full-time

Pay: £33,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Flexitime
  • Transport links

Experience:

  • Hotel: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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