Customer Service Administrator
2 weeks ago
Are you passionate about delivering exceptional customer experiences and supporting renewable energy solutions? Join our team as a Customer Service Administrator and play a key role in helping customers transition to sustainable energy.
About the Role
This is a full-time, office-based position working 5 days per week (Monday to Friday), 40 hours in total, from 8:30 AM to 5:00 PM.
As the first point of contact for our customers, you'll provide clear guidance, resolve enquiries efficiently, and ensure a seamless journey from initial engagement through to post-installation support. You'll work closely with technical and operational teams to maintain high standards of service and customer satisfaction.
What You'll Do
- Act as the primary contact for customers, managing communications and scheduling maintenance appointments.
- Respond promptly to enquiries via phone, email, and other channels.
- Provide first-line technical support for solar PV systems and renewable technologies.
- Collaborate with internal teams to resolve issues and deliver a smooth customer experience.
- Investigate and resolve complaints quickly and professionally.
- Coordinate engineer appointments and prepare post-maintenance reports.
- Maintain accurate records in Salesforce and support process improvements.
- Handle administrative tasks including project handovers and certification submissions.
What We're Looking For
- Essential:
- Good standard of education (GCSE or equivalent).
- Experience in customer support or first-line technical assistance.
- Knowledge of customer engagement and complaint resolution.
- Proficiency in Salesforce or similar CRM systems.
- Strong IT skills (Microsoft Office).
- Excellent communication, organisational, and problem-solving skills.
- Desirable:
- Technical certifications or experience in solar PV or renewable energy.
- Previous experience in the renewable energy or electrical industry.
Why Join Us?
- Be part of a growing renewable energy business making a real difference.
- Work in a collaborative, supportive environment.
- Opportunities for training and development.
Ready to make an impact? Apply now and help us power a sustainable future
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