Technical Support Specialist
4 days ago
Role:- Technical Support
Locations:- London and Solihull, UK
Mode:- Fully on site (5 days in a week)
Type:- Inside IR35 Contract
Key Responsibilities:
- Provide 1st and 2nd line technical support for Windows 10/11 systems and related applications.
- Manage and deploy devices using
Intune
and
SCCM
(imaging, patching, application deployment). - Administer
Active Directory
—user accounts, group policies, and access management. - Troubleshoot hardware, software, and network issues promptly to minimize downtime.
- Maintain accurate documentation of incidents, configurations, and solutions.
- Collaborate with IT teams to support system upgrades and security compliance.
Required Skills & Qualifications:
- Proven experience in
Windows desktop support
and
Active Directory
administration. - Hands-on experience with
Microsoft Intune
and/or
SCCM
for device and application management. - Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Relevant certification (e.g.,
Microsoft 365 Certified: Modern Desktop Administrator
) preferred
-
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