Technical Support Specialist

Service Express is looking for a talented professional who wants the opportunity to serve as a
Technical Support Specialist
in our organisation. The Technical Support Specialist will p

lay a key role in providing technical

assistance

and support to end-users within

Service Express

, providing first class customer service to our employees

. Your primary responsibility will be to diagnose and resolve

1

st

and 2

nd

line software and hardware

support

technical issues. You will also

be responsible for

ensuring the smooth operation of

our

computer systems

and

access

. 

Here's what this position is all about:

• Provide technical 1

st

and 2

nd

line support to Service Express employees via phone, video call or in person via ticketing system.
- Day to day administration of all internal personal computer software, hardware & mobile phones.
- Perform installation, configuration, fault diagnosis and remediation at Service Express office locations.
- To plan and undertake companywide hardware roll outs and management, including build of new personal hardware.
- To comply with procedures for security and the asset management system for all hardware and software.
- Be proficient in all Incident, Request and Change Management process workflows, utilising the standard corporate systems & processes for delivering services.
- Ensure the implementation of best practice and compliance with internal procedures, routines and protocol including security, safety and regulatory.
- Assist in the collection of data for Compliance activities & Audits.
- To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with GDPR.
- Participate in project activities as required.

What we are hoping you can bring to the Service Express team...

• Possesses a positive mindset with sound problem-solving skills and a drive to understand the root cause.
• Demonstrates a customer-centric approach.
• Confident in building relationships through positive communication in person, over the phone, and via video calls with internal customers & peers.
• Takes ownership of work, demonstrating curiosity and initiative.
• Proactively shares knowledge within the team, providing support and creating a great place to work.
• Strong organizational, time management and administrative skills.
• Knowledge and experience of Microsoft operating systems, driven to develop troubleshooting capabilities.
• Good knowledge and experience of personal hardware configuration and fault finding.
• Advantageous to have knowledge of Active Directory, Group Policy, DHCP, DNS, TCP/IP configuration, and troubleshooting.
• Familiarity with Backup software and VMWare is a plus.
• Understanding of Desktop system security.
• Ability to produce technical documents and procedures.
• Flexible to work unsociable hours by exception (e.g. major incidents).
• A commitment to continuous learning and self-development, obtained or keen to work towards relevant industry certifications and demonstrable skills e.g. Microsoft 365 Endpoint Administrator or equivalent.

What you will get?

• Salary £25-32,000 depending on experience
• Monday-Friday 9:00-5:30
• Lifestyle Benefits, Employee Assistance Program, Life assurance, Private Medical Insurance and more.
• Paid volunteer hours
• A Collaborative company that focuses on providing our employees and customers through the best experience
• On site Gym

Service Express is an
equal opportunity
employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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