Automotive Technical Support Specialist

6 hours ago

London, Greater London, United Kingdom DiverseJobsMatter Full time £42,000 - £60,000 per year

Automotive Technical Support Specialist

Overview

Our client is seeking an Automotive Technical Support Specialist to join their aftersales function in a full-time, permanent role. Reporting to the Technical Support Team Manager, you will provide high-quality technical support to a large national network of retailers, ensuring accurate diagnostics, timely resolutions and exceptional customer service.

This role involves remote technical support, use of approved diagnostic platforms, and on-site dealer visits where needed. You will collaborate closely with customer service teams, technical centres, brand experts and training centres to ensure complex technical issues are resolved effectively and efficiently.

Responsibilities


• Provide expert technical support and resolution guidance to the national retailer network via approved systems, remote diagnosis and dealer visits.


• Take ownership of technical enquiries, ensuring guidance is accurate, customer-centric and aligned with global quality and response targets.


• Proactively drive case resolution through hands-on repair coaching, remote support and efficient issue escalation.


• Collaborate with customer service, technical services and training teams to ensure effective communication and issue progression.


• Identify opportunities for process improvements that enhance dealer support and drive efficiency.


• Analyse technical information to determine the best resolution paths for customers.


• Support the adoption of preventative measures and emerging technologies within the retailer network.

Requirements


• Proven background in diagnosing a wide range of vehicle systems, with strong practical experience in vehicle repair.


• High Voltage Expert qualification preferred; minimum requirement of Master Technician level or equivalent.


• Strong computer and analytical skills to support remote diagnostics and troubleshooting.


• Excellent communication skills with the ability to relay technical information clearly to varied audiences.


• Highly motivated self-starter capable of managing multiple technical issues concurrently.


• Commitment to delivering world-class customer satisfaction and operational excellence.


• Ability to work independently and collaboratively within a technical team.


• Full UK driving licence.

Benefits


• Competitive salary with discretionary bonus.


• Car schemes available (including options for family members).


• Enhanced pension contributions.


• Healthcare cash plan and wellbeing support.


• 27 days' annual leave plus bank holidays.


• Hybrid working model.


• Additional training and development opportunities.


• Life assurance (4x salary).


• Wide range of flexible benefits tailored to lifestyle needs.

Application Process

Applications are encouraged as early as possible, as the vacancy may close if application volumes are high. Once the vacancy has closed, no further applications can be considered.

Our client is committed to diversity, equity and inclusion, welcoming applicants from all backgrounds and valuing the different perspectives essential to navigating an industry undergoing significant transformation.

  • Automotive Lube Technician

    1 week ago

    London, Greater London, United Kingdom DARCARS Automotive Group Full time £25,000 - £35,000 per year

    DARCARS of Greenwich is now hiring an Automotive Lube TechnicianAs an entry-level Automotive Lube Technician, you will be responsible for performing basic vehicle maintenance tasks. This role requires strong teamwork skills and the ability to efficiently handle repetitive tasks with attention to detail.Qualifications & Requirements:Automotive technical...

  • Automotive Consultant

    2 weeks ago

    London, Greater London, United Kingdom DiverseJobsMatter Full time £35,000 - £55,000 per year

    Automotive Technical Support SpecialistLocation:Milton KeynesEmployment Type:Full TimeSector:Automotive / Aftersales / Technical SupportOverviewOur client is seeking an Automotive Technical Support Specialist to join their Aftersales function. This role provides high-level technical support to a nationwide dealer network, ensuring efficient diagnosis,...

  • Technical Specialist

    1 week ago

    London, Greater London, United Kingdom Babcock Full time £39,000 - £50,000 per year

    Job Title: Technical SpecialistLocation: Ruislip, West LondonCompensation: £39, Shift Premium of 13% (£5, BenefitsRole Type: Full time / PermanentRole ID: SF67888Keep London's emergency services moving – be part of something bigger.At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Technical...

  • Technical Specialist

    4 days ago

    London, Greater London, United Kingdom elysia Full time

    Job Title: Technical Specialist - Cloud Application EngineeringLocation: Kidlington or Central London location (1 day per week travel to Kidlington still required)Working Conditions: Hybrid - 3 days office / 2 days WFHPosition: PermanentAn opportunity has arisen for a Technical Specialist – Cloud Application Engineering to join the Elysia department in a...

  • Technical Specialist

    4 days ago

    London, Greater London, United Kingdom Elysia - Battery Intelligence from Fortescue Full time £65,000 - £110,000 per year

    Job Title:Technical Specialist - Cloud Application EngineeringLocation:Kidlington or Central London location (1 day per week travel to Kidlington still required)Working Conditions:Hybrid - 3 days office / 2 days WFHPosition:PermanentAn opportunity has arisen for aTechnical Specialist – Cloud ApplicationEngineeringto join theElysiadepartment in a rapidly...

  • Technical Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Gold Group Ltd Full time £40,000 - £60,000 per year

    Technical Support Specialist - ImagingUK (Ideally based in the Golden Triangle: Cambridge, Oxford, or London)Competitive salary (£) + car allowance + bonus + excellent benefitsAre you a technically minded life scientist who enjoys working hands-on with cutting-edge imaging technologies?Do you thrive on solving problems, supporting customers, and staying at...

  • Technical Support Specialist

    4 days ago

    London, Greater London, United Kingdom Supertech Group Full time £30,000 - £60,000 per year

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you've been waiting for.  is one of the leading event ticketing and experience booking platforms in the world, known...

  • Technical Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom NiCE Cognigy Full time £120,000 - £150,000 per year

    About CognigyCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy...

  • Technical Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Airtable Full time £35,000 - £55,000 per year

    Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.We're looking for a Technical Support Specialist to join our Customer Support team. This role is ideal for...

  • Technical Support Specialist

    2 days ago

    London, Greater London, United Kingdom Service Express Full time

    Service Express is looking for a talented professional who wants the opportunity to serve as aTechnical Support Specialistin our organisation. The Technical Support Specialist will play a key role in providing technicalassistanceand support to end-users withinService Express, providing first class customer service to our employees. Your primary...