Business Risk and Control Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do
We are looking for a proactive and detail-oriented individual to join our team. This role involves supporting business operations and contributing to risk-related activities. You will play a key role in supporting the Head of Business Risk Operations to deliver risk change initiatives that strengthen the Bank's risk management capabilities. This includes assisting with the implementation of new risk frameworks, policies, standards, processes, and tooling, as well as supporting governance and reporting. You will work closely with Business Risk Partnership teams, Technical Risk teams, and other stakeholders to ensure successful delivery of risk change projects.

• Support Risk Change Delivery: Assist in the planning and execution of Enterprise Operational Risk Framework change

initiatives, ensuring activities are delivered on time and aligned with the Bank's risk strategy.

• Framework & Policy Rollout: Support the implementation of new risk frameworks, policies, and standards across the Bank,

coordinating with 1st Line teams to ensure adoption

• Risk Tooling & Process Improvements: Help deliver enhancements to risk-related tooling and processes, working with

technical teams to ensure smooth implementation

• Governance & Reporting: Support the Head of Business Risk Operations in preparing high-quality risk MI, craft polished

presentations and reports that simplify complex information providing insights

• Controls & Assurance Support: Assist with the delivery of RCSA and Controls Assurance activities within Enterprise

Operational Risk Framework, including progress tracking and reporting

• Stakeholder Management and Communication: Collaborate with Business Risk & Controls, the Enterprise Operational Risk

2LOD team, and wider business units to ensure clear, consistent communication and strong engagement to Risk

Management.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Risk Management: A level of understanding of Risk Management Frameworks, Policies and Standards
• Delivery: Experience in supporting the delivery of change, including tracking actions, maintaining project plans, and ensuring

timely completion of milestones

• Stakeholder Management: Excellent communication and stakeholder management abilities
• Proactive Issue Management: Anticipate problems, act early, and escalate effectively
• Executive-Level Reporting: Evidence of crafting polished presentations and reports that simplify complex information
• Exceptional Attention to Detail: Ensure accuracy and consistency in every deliverable
• Governance Support: Drive progress tracking, status updates, and governance reporting
• Risk Awareness: Build expertise in non-financial risks (Operational, Conduct, Compliance, Financial Crime) within change

programs

• Adapt to Change: Adapt quickly to evolving priorities and regulatory requirements in a dynamic environment.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck