Program manager

Jones Knowles Ritchie (JKR) is a branding business, founded in 1990, that has grown from packaging to global brand and packaging solutions with over 350 professionals across the UK, USA and China. We inspire brands and people to be their true selves, to be brave and tenacious, and to be themselves because we believe that is the only way to be truly distinctive everywhere. Program Manager Purpose Deliver greater value to clients through leveraging internal and external talent and expertise to orchestrate the best creative outcomes to client opportunities. In this role you will be part of the client services team spanning both account direction and program management, and will be detail‑led on delivery including, but not limited to: championing collaboration, coordinating workstreams and ensuring the best creative solutions. Creative Delivery Inspire client confidence through effective project delivery across a variety of channels. Effectively manage multiple project timelines across multiple clients within a hub ensuring all deadlines are met and deliverables are produced. Partner the Creative team to ensure creative intent is preserved across mediums. Be a key partner to the client service team, proactively driving the project through the studio and enabling client services to manage expectations. Communication Collaborate closely with Creative Services to determine internal and external expertise required for each client opportunity. Effectively and proactively manage internal and external communications. Constantly push for outstanding collaboration to produce great creative output. Build strong relationships with partners, experts and collaborators to develop advocacy and attract the best talent. Adapt communication style to audience and situation, always delivering a consistent message. Listen actively and openly. Creativity and Brand Centricity Work with Design Director and Creative Services to determine the right talent for projects based on capabilities, efficiency, costing and desired outcomes. Proactively offer creative ideas and solutions to client challenges, considering different approaches to the brief with an understanding of the client's brand and business. Anticipate client needs and expectations, striving to deliver the best solutions and exceed expectations wherever possible, ultimately opening future opportunities. Act as a source of expertise to teams, sharing knowledge and experience. Demonstrate flexibility and adaptability to client needs. Commercial Awareness Use knowledge of how the business charges and resources projects to drive efficiency and profitability while ensuring high creative output. Work in tandem with client services to ensure project quotes accurately reflect the project, acting in an advisory capacity based on previous projects and experience. Support Creative Services to ensure quotes reflect resource requirements. Recognise, raise and resolve individual project issues to prevent cost overruns, working with the Hub team and Finance as necessary. Leadership & Relationships Motivate, support and inspire internal teams effectively to manage situations to positive outcomes. Provide tools, techniques and mentoring to inspire others to take responsibility for their work and personal development. Display integrity, honesty, reliability, responsiveness and openness to build trust among clients and internal teams. Manage conflict, addressing issues as they arise. React proactively to change, instilling calm across internal and external stakeholders. Requirements Experience working in program or project management. Knowledge of brand and/or end‑to‑end creative design processes. Excellent ability to partner with colleagues. A proactive, “get the job done” attitude. Top‑notch communication and interpersonal skills. Benefits Pension Plan. Training & Development. This role is offered as a permanent position. Location: Shoreditch. Hybrid working: minimum 2 days per week in the studio. #J-18808-Ljbffr