Energy Specialist RES

6 days ago


West Midlands, United Kingdom myGwork - LGBTQ+ Business Community Full time

Energy Specialist Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience You won't just wow our customers; you'll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution. We’re looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you help customers find easy-to-understand solutions to their complex problems. Responsibilities End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. Handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs. Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy. Customer Advocacy: Act as the voice of the customer internally, using insights to drive continuous improvement in products and processes. Specialist Knowledge: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self-led learning and company-provided training. Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity. Qualifications Passion for People: Genuine passion for delivering an exceptional customer experience and fostering genuine loyalty. Resilience and Problem Solving: Resilient and excited to tackle complex problems. Agile Mindset: Thrive in an ever-changing, fast-paced environment, quickly adapting to new policies, system updates, and business priorities. Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy-to-understand solutions. Team Collaboration: True team player who contributes positively through open communication, knowledge sharing, and willingness to support colleagues. Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer. Previous Customer Service Experience: (Don’t worry if you’re new to energy, we’ll provide full training) Benefits Starting salary of £24,983, with specialist pathways: Foundation level, Pro (£26,856) and Expert (£30,573). Flexible and Hybrid working: Monday - Friday 9am - 5pm, 2-3 days a week in hubs with fully equipped kitchens and free snacks. 26 days annual leave plus bank holidays, with the option to buy an additional 2 weeks. Generous pension contribution, paid fertility, neonatal and equal parent leave. Birthday leave and family-friendly policies. Employee inclusion networks, market-leading benefits package, and award recognition for flexibility. Additional Information DBS check and right to work – a basic DBS check will be required. This role is not sponsorable under the UKVI points-based system. Contract options: full-time and part-time hours available between 9:00-5:00 Monday‑Friday. Discovery Day will take place at the Kingswinford hub. The initial 8‑week training will also be conducted at our Kingswinford hub. The start date for this role is 16th February 2026. Please do not apply if you cannot attend this start date or commit to the full 8 weeks of training. We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. #J-18808-Ljbffr



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