Product Support Specialist

Join to apply for the Product Support Specialist role at HexaradJoin to apply for the Product Support Specialist role at HexaradHexarad is a healthcare company, and we’re leading the way with our cutting-edge medical imaging solutions.As one of the UK’s fastest-growing scale-ups, we were recognised as one of the UK’s best places to work in Tech 2023 and a Future Fifty company in 2025.We partner with leading healthcare institutions to deliver accurate and efficient diagnoses.Our mission is to ensure fast and precise diagnostic outcomes for everyone, everywhere.As Product support specialist, reporting to the Head of Product, you will be an important part of the product team and responsible for a variety of responsibilities to ensure our product is adding value for our customers, and our business.This is a full-time role.You will love this role if in your day to day you….Bring a product person’s curiosity, problem-solving and customer focused mindset to role that would require you toWork in lock-step with our product managers on a variety of responsibilities.Work closely with customers using our customer-facing software OptiRad and ReportRad HubHandle software demos/training and onboarding customers onto our customer-facing software.This will require going beyond answering questions on “how to do” things, and will require thinking like a product person to help optimise value delivered from our customers’ vantage point and solve problems long term.Manage account-set up, account access and feature configurations, taking into account security, information governance and business impactLeverage patterns and observations in workflow and customer behaviours to surface best practices helpful for customers and to inform product decisionsInvestigate bugs, do QA testing and manage testing scenariosSpot issues and trends that should be solved by our software rather than operationally, and communicate with our product managers about those.Manual feature support, leveraging CSV exports and imports to update customer accounts, manage data configurations and ensuring data accuracy, integrity and quality.Support the product managers in metric and KPI tracking, and assessing the outcome of product development efforts.Collaborate with customer success, account management and other teams responsible for supporting the teleradiology services used by our customersOther ad hoc projects as directed by the Head of ProductHave3-4 years in a product support, QA or similar function inside a product team at an early stage business (start-up or scale-up)Customer-facing experienceExperience in a product-centric environment that prioritises product thinkingA genuine desire to help customers solve problems, and understand that software is just one of many ways to do that.Energy and resilience to get things doneCombine a scrappy entrepreneurial mindset with delivering excellenceHave exceptional communication skillsHave technical acumen related to software applicationsDemonstrated understanding of UX thinkingDevelopment or technical skills (data analysis, basic html/CSS, coding in any language, writing SQL, debugging or QA)You will not love this role if …Are uncomfortable with context switching and uncertainty, as depending on the day-to-day realities, you will have different tasks and dutiesAre not at your best in a fast paced environmentDo not prioritise excellence (as distinct from perfection) and successful outcomesAre not intellectually honest about the quality of delivery and outcomesSee mistakes and failures as the end, rather than opportunities to learn, do better and turn them into winSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Hexarad by 2xGet notified about new Product Support Specialist jobs in United Kingdom.Italian Customer Client Support in Sunny Greece - 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