Support & Product Specialist
3 weeks ago
Product Support Specialist London - Hybrid
Method Resourcing are proud to be partnered with a leading organisation who are looking to hire a Product Support Specialist to play a key role in supporting and improving the operational systems. You’ll act as a subject matter expert, providing second-line support, analysing issues, and helping users adopt the products confidently and effectively.
You’ll work hands-on with configuration, user workflows, and system testing, triaging complex issues, validating fixes, and supporting go-lives. This role suits someone with solid technical understanding who enjoys problem-solving, training users, and turning system insights into real improvements.
Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process.
Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and adoption.
Support system configuration, testing, and validation activities, including UAT planning, execution, and feedback capture.
Create and maintain knowledge articles, user guides, and training materials to support consistent system use.
Proven experience in application, product, or system support (ideally within enterprise or SaaS environments).
Strong understanding of system configuration, workflows, and integration points.
Skilled in testing and validation — including test planning, execution, and issue tracking.
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