Customer Service Advisor

Join to apply for the Customer Service Advisor role at City & Guilds Resourcing Partner @ City & Guilds | Recruitment, Talent Acquisition Join our team in Wakefield and embark on a fulfilling career in Customer Services Ready to change your life for the better? Full-time Role: 35 hours per week Great Location: Wakefield, with Free Car Parking Almost immediate interviews and start dates available Permanent Positions with Excellent Benefits and Growth Opportunities We have several vacancies in our Customer Services department, so apply now. This is a dedicated customer service/contact centre role—no sales involved Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you. About The Role As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience. This is a pure customer service role, providing a first time resolve where possible. All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business. Full training is provided. We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues. You can use your own initiative and you do not work with a script. Free car parking is available. Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields. The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed. You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off. About You To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently. You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential. Key Attributes Customer Service Excellence: A genuine passion for providing great customer service. Communication Skills: Excellent verbal and written communication skills Problem-Solving: Strong investigative skills to quickly and effectively solve customer issues. Attention to Detail: A meticulous approach to ensuring accuracy in all interactions. IT Proficiency: Comfortable using different IT systems and tools. Self-Development: A commitment to personal growth and working to the highest standards. What we offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits. Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides. In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances. We also provide access to a Group wide Employee Assistance Programme (EAP). We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment. #J-18808-Ljbffr