Guest Services Manager

6 days ago

City Of London, United Kingdom 4C Group Full time

Guest Services Manager – 4C Group Be among the first 25 applicants to apply for the Guest Services Manager role at 4C Group. The hotel is located in Holiday Inn London Camden Lock, 30 Jamestown Road, London, NW1 7BY. Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us. Our hotel offers a welcoming atmosphere with its open‑plan lobby featuring a bar, setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five‑minute walk away, providing easy access to explore the entertainment and attractions of the West End. Additionally, Euston, King’s Cross, and St Pancras International Train Stations are all within a short bus ride from our central location. What You’ll Be Doing Managing all Front Office tasks during your shift, providing personalized service to guests Responding promptly to guest feedback Building brand awareness and fostering guest loyalty Preparing daily guest reports and conducting team meetings Ensuring proper handling of cash and billing of guest expenses Assisting as Duty Manager and supporting team training and development Creating a positive and collaborative team environment Your work schedule will vary from week to week depending on business needs, including mornings, afternoons, evenings, weekends, and public holidays. What We Offer Discounted accommodation at thousands of hotels across 4 continents Special discounts for friends and family Referral up to £500 Wellness and mental health support programmes Fun staff parties Cycle‑to‑work programme Free meals during shifts Employee recognition and rewards What We Expect From You Previous experience in hotel Front Office operations is required Strong leadership skills—leading by example and working as part of the team Experience with OPERA PMS is a plus Training in Health & Safety and Crisis Management is beneficial Flexibility to work different shifts as needed Punctuality and a strong work ethic Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Hospitality Referrals increase your chances of interviewing at 4C Group by 2x. #J-18808-Ljbffr

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