Service Advisor – Sheffield
1 week ago
Join to apply for the Service Advisor – Sheffield role at Guest Motor Group. About The Company The Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Professional Dealer and has been a family‑owned, run business for over a century. The Group operates out of 13 depots across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire. We provide all automotive services, from the initial sale to the complete care and management of entire fleet, no matter the size and scale. Here at the Guest Motor Group, we strive to provide the highest quality of automotive service to all our stakeholders, through fair and understanding interactions. Employee Benefits Paid Overtime Increased holiday entitlement with length of service Recruitment incentive awards Healthcare scheme Cycle to work scheme Working Hours Rotational weekly shift pattern. Shift A: 6:00am – 3:00pm, Monday to Friday Shift B: 9:00am – 6:00pm, Monday to Friday 42.5 hours per week plus 1 in 2 Saturdays, 8:00am – 12:00pm (paid as overtime) Main Duties and Responsibilities Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms. Answering the telephone & dealing with customer enquiries. Handling customer enquiries on the Service Reception counter. Liaising with the team of technicians. Managing the shift's workload in accordance with customer expectations. Managing service bookings on a day‑to‑day basis. Liaising with Subcontractors to arrange works and chases when required. Keeping customers up to date with requests, costs and authorisations. Completing estimates accurately, clearly and quickly. Taking service department bookings ensuring efficient workshop loading and attending to all customer requirements efficiently. Ideal Candidate Previous experience in customer service in the motor trade is preferred. Knowledge of Transport Industry (i.e. O’ Licence requirements) is beneficial. Excellent communication skills. Well‑organised. Good attention to detail. Team player. Knowledge of R2C, 1 Link, CV Link, Kerridge, Microsoft Office is beneficial. Why join Guest Motor Group? Be part of the largest Iveco and Fiat Van Dealer Group in the UK. Work for a family‑owned and run company with over 100 years of trading behind it. If you are looking for a supportive yet challenging role, this may be the job for you Seniority level Entry level Employment type Full‑time Job function Other Industries Motor Vehicle Manufacturing #J-18808-Ljbffr
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