Customer Service Advisor
2 weeks ago
Sheffield
16/11/2025
- Customer Service Advisor
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
- **Salary**
£25,433.74 per annum pro rata'd for hours and weeks worked
- **Contractual hours**
37
- **Basis**
Term Time
- **Package**
30 Days Annual Leave (222 hours) + 8 Bank Holidays (59.2 hours)
- this includes a discretionary Christmas closure period 17.1% Employer Pension Contribution into Local Government Pension Scheme
- **Date posted**
09/10/2025
- **Job reference**
RR00000979
- **-
- attachmentJob description
**About us**
The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.
About**the**role**
As a key member of the Customer Services team, this role is responsible for providing exceptional and proactive support to staff, students, and external customers. The role ensures that all enquiries are handled professionally and efficiently, contributing to an outstanding customer experience. You will be expected to uphold the College’s standards and policies in delivering high-quality service while maintaining confidentiality and promoting the College's commitment to equality, safeguarding, and student success.
This role is term time only working 37 hours X 38 weeks**
Main Responsibilities**:
- Manage the College switchboard, ensuring all calls are handled promptly and professionally
- Arrange student appointment with departments such as Admissions, Student Funding and Careers
- Process fee payments and issue student ID cards in a timely and accurate manner
- Achieve key performance indicators for Student Central services, contributing to the College’s overall recruitment, retention, achievement, and success outcomes.
- Maintain accurate electronic and paper-based records, ensuring data is up-to-date, particularly within the CRM and MIS systems, while managing customer information effectively.
- You will be involved in supporting college open days, during the exam season student enrolment, and any other required events.
- Represent the College at both internal and external events, providing a positive and professional image.
- Assist in identifying opportunities for service improvements and support broader College objectives through proactive customer engagement.
Our benefits**
- Enhanced Pension contributions scheme with SYPA - 17.1%
- Annual leave - 30 Days (222 hours) + 8 Bank Holidays(59.2 hours)
- this includes a discretionary Christmas closure period
- Health and wellbeing, we offer- Employee assistance programme through Bupa
- Occupational Health through PAM
- Free eye tests for VDU users- Free Parking is available at the majority of our campuses
Further information can be found on ourBenefits andCareer Development pages.
Disability Confident**
Armed Forces Covenant**
As part of our commitment through the Armed Forces Covenant,we’re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.
Safeguarding**
Next Steps**:
**
Closing date: 16th November 2025**
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