Customer Service Advisor

6 days ago

Sheffield, United Kingdom The Sheffield College Full time

**Position**: Customer Service Advisor

**Rate of Pay**:£13.92 per hour

**Contract**: Zero-hour contract - **Flexible around you**

**Location**: Sheffield

Sparks Teaching Services - A subsidiary of The Sheffield College

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every step.

**About the Role**

Here at the Sheffield College our students are at the heart of everything we do and this role is pivotal to Guiding our students through every step of their learning experience, helping them feel supported and excited throughout.

In your role as a Customer Service Advisor, you will be instrumental in supporting our staff and students to deliver excellent customer service both face to face and over the phone, providing information, advice and guidance.

**Key Responsibilities**
- Build strong relationships with our staff and students
- Guiding our students through every step of their learning experience
- Support and motivate students

**Skills & Knowledge**
- The ability to build strong relationships
- Experience of working in a service delivery role
- Professional attitude and confident with IT systems

If you would like to be a part of a successful team and a fantastic college, please apply

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Next Steps**:
**Closing Date: 03/09/2024**

**Interviews will be organised asap**

We appreciate your interest and look forward to getting to know you

**Diversity and Inclusion**
- As a Disability Confident Leader, we are committed to removing barriers for applicants with disabilities during the recruitment process, upon appointment, and as employees.
- If you require reasonable adjustments or support at any point, please contact us via the details above.

**Safeguarding and Recruitment**
- We are committed to safeguarding and promoting the welfare of students.
- Further details on the employment of ex-offenders are available in the documents attached to this advert.

**Application Process**
- Please click the links below to view the job description, person specification, and notes of guidance.
- If you are accessing this advert on a mobile device, the box will be replaced by a button.

We are focused on achieving our vision of being leaders in technical and academic education, creating exceptional opportunities for the communities that we serve to realise their aspirations.

PLACEHOLDER

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