Customer Service Advisor

5 days ago

Sheffield, United Kingdom Pertemps Lloyds Full time

**Customer Service Advisor**
**Location - Sheffield**
**Department - Mortgages**
If you love talking to people and putting customers at the heart of every task, you could be right for Lloyds Banking Group.
Pertemps are recruiting on behalf of Lloyds Banking Group for a customer service advisor in their mortgage division, paying £10.11ph on a 6 months contract.
While working with Lloyds’s customers you’ll display excellent listening skills, the ability to resolve problems and a knack for developing product knowledge.
But above all else, as a customer service advisor you’ll have a real interest in engaging in conversations, building relationships and listening to others.
**THE ROLE**:

- Customer service advisor
- 35 hours a week
- Working any 5 days from 7; Shifts start times between 8am-12pm and finish times between 4pm-8pm. (You will need to work 2 weekends a month)
- Based in Furnival Road, Sheffield

**KEY RESPONSIBILITIES**:

- Answer incoming calls from stakeholders such as current Lloyds Banking Group mortgage customers and solicitors
- Update callers on anything from statements, personal details, payments or payment schedules
- Act as a brand ambassador while working as a customer service advisor
- Provide a smooth and easy-to-follow process for all callers
- Listen to any concerns and handle complaints

**REQUIRED SKILLS**:

- Communication skills
- Telephone manner
- Listening
- Empathy and understanding
- Teamwork
- IT abilities
- Administrative skills
- Customer service advisor experience would be a benefit, but not essential
- A passion for people

**WHAT’S IN IT FOR YOU?**:

- Full training provided by trainers with a track record in mortgage servicing
- Kitchenette with kettle, fridge, microwave
- Smart-casual dress code

**If you are successful you will be required to pass a credit and criminality check.

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