Customer Contact Advisor

5 days ago

Eastleigh, United Kingdom Abri Group Full time

Join to apply for the Customer Contact Advisor role at Abri Group. No customer contact experience? No problem We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers. Key Responsibilities Be a true customer champion, going the extra mile each and every time Love a challenge and smashing targets Be a problem solver, look for creative solutions to challenges Are a team player and love working alongside colleagues throughout the business to deliver a first‑class service to our customers Look for ways we can continuously improve our processes and make them even better for our colleagues and customers Are a whizz at computers and can get up to speed on a variety of computer systems in no time Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones In this role, you’ll be on the front line of our customers’ experience and you'll play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Non‑profit Organizations #J-18808-Ljbffr

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