Customer Service Advisor
4 days ago
Customer Contact Advisor Location: Eastleigh Contract: 12 weeks tempRate: £14.70ph PAYE rateHours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents’ concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident. Action resident’s requests regarding any tenancy issues/enquiries. Discuss resident’s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours.
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Customer Service Advisor
2 weeks ago
Eastleigh, United Kingdom Get Staff Full time**Customer Service Advisor - Eastleigh -£22,000 - £24,000** **Customer Service Advisor Package Overview**: - Full-Time, (9am-5.00pm) - Excellent Progression and Training Opportunities **Company Overview - Customer Service Advisor** Get Staff Recruitment are delighted to be working with a successful and growing Insurance brokerage who are looking to add...
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Customer Service Advisor
1 week ago
Eastleigh, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Dealerships in Eastleigh. You do not need automotive experience to be successful in this role - we will train that, but...
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Customer Service Advisor
4 days ago
Eastleigh, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Dealerships in Eastleigh. You do not need automotive experience to be successful in this role - we will train that, but...
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Customer Service Advisor
3 days ago
Eastleigh, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Mazda Dealerships in Eastleigh. You do not need automotive experience to be successful in this role - we will train that,...
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Customer Service Advisor
1 week ago
Eastleigh, United Kingdom Avalla Ltd Full time**About us** Based in Chandlers Ford, we are a small but rapidly growing business selling home electronics. We are a carbon-neutral, renewable energy-powered company and we help to rebuild natural habitats by planting a tree each time an order is placed. We utilise the latest technologies, combined with high-impact designs, brought to life by a team of...
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Customer Service Advisor
2 weeks ago
Eastleigh, United Kingdom Utilita Full time**Title**:Customer Service Advisor **Department**: Customer Service **Location**:Remote / Chandlers Ford **Salary**: £24,960 **Hours**: Monday - Friday (shifts could be 08:00 - 17:00 or 09:00 - 18:00) At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate...
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Customer Service Advisor
2 days ago
Eastleigh, United Kingdom Utilita Full time**Title**:Customer Service Advisor **Department**: Customer Service **Location**:Remote / Chandlers Ford **Salary**: £24,960 **Hours**: Monday - Friday (shifts could be 08:00 - 17:00 or 09:00 - 18:00) At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate...
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Customer Service Advisor
2 days ago
Eastleigh, United Kingdom Utilita Full time**Title**:Customer Service Advisor **Department**: Customer Service **Location**:Remote / Chandlers Ford **Salary**: £23,352 **Hours**: Monday - Friday (shifts could be 08:00 - 17:00 or 09:00 - 18:00) At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate...
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Customer Service Advisor
2 days ago
Eastleigh, United Kingdom Utilita Full time**Title**:Customer Service Advisor **Department**: Customer Service **Location**:Remote / Chandlers Ford **Salary**: £23,352 **Hours**: Monday - Friday (shifts could be 08:00 - 17:00 or 09:00 - 18:00) At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate...
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Customer Service Advisor
1 week ago
Eastleigh, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working 26 hours per week, any 3 in 6 days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...
