Performance Manager

Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level. Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities. Identifying local performance and quality issues and developing initiatives in response to the identified issues. Summary As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Lead PS performance management Lead on the maintenance of national performance standards Research, investigate and report on the reasons for performance at the regional level. Undertake and analyse surveys of internal and external customers. Carry out data audit exercises and quality inspection as required. Respond to internal and external requests for performance monitoring information, training or support at the regional level. Maximise the potential use of IT systems and databases in respect of performance management Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives Support quality assurance Contribute to the PS performance and quality improvement strategy Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders Support the delivery of practice development in the PS Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG Develop Team and Partnership Working Develop productive working relationships with colleagues and stakeholders Contribute to team and organisation's understanding of its stakeholders and customers Plan and organise Contribute to programme implementation Share of knowledge and good practice to inform innovation and improve service delivery Communication Providing information, feedback and advice Participate in meetings where appropriate Use information to take critical decisions Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed Develop and utilise data to identify trends Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence Diversity and Equality Contribute to a culture and systems that promote equality and value diversity Implement the diversity policies of the service. Behaviour Assessment We'll assess you against these behaviours during the selection process: Delivering at Pace Managing a Quality Service Changing and Improving Working Together Seeing the Big Picture This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in a new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Technical and Qualification Requirements Please describe your experience working with Microsoft Office applications (Word, Excel, Access, Outlook, PowerPoint, PowerBI) or equivalent software. Include any advanced skills such as data analysis, database management, or automation. Also, outline your experience or qualifications at NVQ Level 4 (or equivalent) in a relevant subject, or provide details of practical experience that demonstrates equivalent competency. Benefits and Working Conditions Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ #J-18808-Ljbffr