Guest Services Manager
1 day ago
The role Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based from our attractive and Crowne Plaza JLA hotel in Liverpool L24 8QD. Guest Service Managers duties include orchestrating the seamless operation of our guest services collaborating with various departments to elevate our service levels constantly innovating to exceed guest expectations handling guest requests with precision and promptness proactively seeking new ways to enhance the guest journey setting the standard for service excellence Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer. Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. Benefits Our rewards package includes: Annual Conference Event and Awards Robust career development opportunities and support for personal growth Attractive discounts across many major retailers, restaurants, and events Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide 50% off food and beverage while you stay in our hotels 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) What you’ll bring to the team To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply. At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need. Next steps A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager. Who are Kew Green Hotels? Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details. Join our Kew-Team today #J-18808-Ljbffr
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Guest Services Host
5 days ago
Liverpool, United Kingdom Rapport Guest Services Full timeJob Introduction We have an exciting opportunities for a Club Host to join our growing Rapport team in Liverpool street, Our client's offices are modern buildings, with meeting rooms and events venues. There are also amazing coffee bars that services the spacious lounges and two large workshops for clients to use for their bigger groups meetings and...
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Guest Service Manager
3 days ago
Liverpool, United Kingdom Lighthouse Hotel Management Full timeLighthouse Hotel Management are recruiting for the exciting role of Guest Service Manager at the Holiday Inn Express Liverpool Central. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing...
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Guest Service Manager
3 days ago
Liverpool L JR, United Kingdom Lighthouse Hotel Management Full timeLighthouse Hotel Management are recruiting for the exciting role of Guest Service Manager at the Holiday Inn Express Liverpool Central. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident 'can do' attitude and be willing...
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Guest Services Assistant
7 days ago
Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time**Brand **Holiday Inn Express **Contract ** 32 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...
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Guest Services Assistant
2 weeks ago
Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time**Brand**Holiday Inn Express **Contract** 32 hours per week **Reports to**Guest Service Manager **Additional info**Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in the...
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Guest Services Assistant
2 weeks ago
Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time**Brand **Holiday Inn Express **Contract ** 24 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...
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Guest Service Assistant
7 days ago
Liverpool, United Kingdom RBH Full timeGuest Service Assistant Join to apply for the Guest Service Assistant role at RBH. JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are...
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Guest Service Assistant
2 weeks ago
Liverpool, United Kingdom School Lane Hotel - Liverpool Full time**Who we are: - ** In the heart of Liverpool ONE, School Lane Hotel is the stylish little sister of Hope Street Hotel. Independent and individual, it is housed in a c.1850 building and mirrors Hope Street Hotel’s city chic style. Bedrooms are light-filled with huge original windows and three-metre-high ceilings. Beds are super-king with beautiful white...
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Guest Service Assistant
5 days ago
Liverpool, United Kingdom Kew Green Hotels Full timeOverview Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. Other businesses may call...
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Receptionist/guest Service Representative
2 weeks ago
Liverpool, United Kingdom Staybridge Suites Liverpool Full time**Receptionist/GSR - Staybridge Suites, Liverpool.** At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring...
