Case Manager

2 weeks ago

Watford, United Kingdom West One Loans Full time

1 day ago Be among the first 25 applicants At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra. Seniority level Entry level Employment type Full-time Job function Finance and Sales Key Accountabilities Engage with relevant stakeholders both internally and externally to obtain information to progress cases to completion Monitor and manage upcoming expiration of documents and offers Update all relevant systems to maintain management information Ensure that all mortgage conditions are satisfied prior to cases completing Work closely with the underwriting team to effectively manage the post‑offer caseload Provide daily/weekly/monthly completion forecasts to line manager Gain a full understanding of the underwriting process (underwriting cross‑skill to provide cover when required) Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly Instruct Solicitors to act on behalf of West One in the transaction Carry out a QA check for other underwriters As experience increases, the trainee underwriter’s cases will need to be QA checked by another member of the team Act as the point of contact for incoming calls to the team’s main group telephone number Return any original documents to clients Process incoming completion documentation via post, email, etc. Pass internal competency tests post induction Demonstrate strong organisational skills Show excellent attention to detail Manage time effectively Competent user of Microsoft Office software Maintain a positive attitude to develop and expand knowledge Perform well under pressure and meet deadlines Skills & Competencies Pass internal competency tests post induction Strong organisational skills Good verbal and written communication skills Excellent attention to detail Time management Competent user of Microsoft Office software Positive attitude to develop and expand knowledge Ability to perform under pressure and meet deadlines Knowledge & Qualifications Experience within the secured lending sector A good understanding of the underwriting process Previous experience of managing a caseload in a fast‑paced environment Industry relevant qualifications are beneficial but not a requirement Experience within an administrative role GCSE English & Maths Personal Attributes Excellent communication skills Resilient and flexible Team player Approachable and self‑motivated #J-18808-Ljbffr

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