Case Manager

1 week ago


Watford, United Kingdom Enra Specialist Finance Full time

Case Manager - Residential Mortgages Enra Specialist Finance Location: London, England, United Kingdom Key Responsibilities Engage with relevant stakeholders both internally and externally to obtain information to progress cases to completion. Monitor and manage upcoming expiration of documents and offers. Update all relevant systems to maintain management information. Ensure that all mortgage conditions are satisfied prior to cases completing. Work closely with the underwriting team to effectively manage the post‑offer caseload. Provide daily/weekly/monthly completion forecasts to the line manager. Gain a full understanding of the underwriting process and provide cross‑skill cover when required. Create a digital application file and ensure all necessary documentation is collected, scanned and stored correctly. Instruct solicitors to act on behalf of West One in the transaction. Carry out QA checks for other underwriters. As experience increases, have trainee underwriter cases QA checked by another team member. Serve as a point of contact for incoming calls to the team's main group telephone number. Return any original documents to clients. Pass internal competency tests post induction. Skills & Competencies Strong organisational skills. Good verbal and written communication skills. Excellent attention to detail. Time management. Competent user of Microsoft Office software. Positive attitude to develop and expand knowledge. Ability to perform under pressure and meet deadlines. Pass internal competency tests post induction. Knowledge & Qualifications Experience within the secured lending sector. A good understanding of the underwriting process. Previous experience managing a caseload in a fast‑paced environment. Industry‑relevant qualifications are beneficial but not required. Experience within an administrative role. GCSE English and Maths. Personal Attributes Excellent communication skills. Resilient and flexible. Team player. Approachable and self‑motivated. Seniority level Not Applicable Employment type Other Job function Finance and Sales #J-18808-Ljbffr


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