Delagated Authority Customer Support Specialist
1 week ago
DA Customer Support Specialist, London Insurance £45,000 - £55,000 DOE Overview Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they deliver good customer outcomes through the new customer outcome monitoring framework. Responsibilities Work closely with the Manager to support the implementation of the Customer Outcomes Monitoring Framework, which will include organising a schedule of reviews of communications and services for products within the consumer duty scope. Evaluate that vulnerable customers are identified within the customer journey and that the outsourced service providers are supporting those customers appropriately. Conducting customer support, understanding assessments across the customer journey, and implementing improvement plans. Undertake customer journey reviews, website reviews, and high frequency testing of sales journeys, for service quality and make recommendations to remove friction from customer journeys to enhance service quality. Evaluate communications (written and verbal) against defined standards, providing feedback and recommendations. Regularly test and sample customer communications for customer understanding, clarity, fairness, and compliance through high-frequency reviews. Test customer understanding of key documents to include Terms and Conditions and Policy wordings. Support thematic and case-based reviews, escalating issues where required, including retrospective review for customer harms following regulatory interactions or as appropriate. Qualifications Working within an insurance setting and ideally within delegated authority is desirable. Understanding of Consumer duty, Vulnerable Customers and Product governance regulation. Able to work independently, organised and can prioritise workload. Benefits Hybrid working 2 days in office. On-site lunches and a newly refurbished office. 25 days holiday + bank holidays. Family-forward business with market-leading parental benefits. 10% Pension Contributions. Private Medical Insurance. Contact To Apply, please contact Alfie Paul on 0161 834 1642 or apply now to be considered. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. #J-18808-Ljbffr
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Greater London, United Kingdom Sellick Partnership Limited- In-House Full timeOverview DA Customer Support Specialist, London Insurance £45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service...
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London, United Kingdom Sellick Partnership Limited- In-House Full timeJob DescriptionDA Customer Support Specialist, LondonInsurance£45,000 - £55,000 DOEDelegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group.You will be joining a newly formed team within the business, responsible for assessing outsourced...
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City of London, United Kingdom Sellick Partnership Full timeDA Customer Support Specialist, London Insurance £45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service...
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City of London, United Kingdom Sellick Partnership Full timeDA Customer Support Specialist, LondonInsurance£45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers...
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City Of London, United Kingdom Sellick Partnership Full timeDA Customer Support Specialist, London Insurance£45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers...
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DA Customer Support Specialist
3 days ago
Greater London, United Kingdom Sellick Partnership Full timeThis range is provided by Sellick Partnership. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Sellick Partnership Delegated Authority Customer Support Specialist Location: London, England, United Kingdom Industry: Insurance Delegated Authority Customer...
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DA Customer Support Specialist
2 weeks ago
London, United Kingdom Sellick Partnership Full timeDA Customer Support Specialist London Insurance Delegated Authority Customer Support Specialist is required to join a well known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they...
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DA Customer Support Specialist
2 weeks ago
City Of London, United Kingdom Sellick Partnership Limited- In-House Full timeDA Customer Support Specialist London Insurance Delegated Authority Customer Support Specialist is required to join a well known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they...
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Sds Authoring Specialist Iv
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London, United Kingdom 3E Full timeCompany Description Intelligent compliance. Sustainable progress. A safer world. At 3E we help our clients ensure safety, compliance and sustainability. We provide actionable intelligence and solutions that empower safer, more sustainable products and business processes. **Job Description**: Verisk 3E is looking for an experienced SDS Authoring Specialist...
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Prior Authorization Specialist
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London, Greater London, United Kingdom Mass General Brigham Full time £40,000 - £80,000 per yearSite: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe...
