Delagated Authority Customer Support Specialist
1 week ago
DA Customer Support Specialist, LondonInsurance£45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they deliver good customer outcomes through the new customer outcome monitoring framework. Delegated authority Customer Support Specialist duties include; Work closely with the Manager to support the implementation of the Customer Outcomes Monitoring Framework, which will include organising a schedule of reviews of communications and services for products within the consumer duty scopeEvaluate that vulnerable customers are identified within the customer journey and that the outsourced service providers are supporting those customers appropriatelyConducting customer support, understanding assessments across the customer journey, and implementing improvement plansUndertake customer journey reviews, website reviews, and high frequency testing of sales journeys, for service quality and make recommendations to remove friction from customer journeys to enhance service quality.Evaluate communications (written and verbal) against defined standards, providing feedback and recommendations.Regularly test and sample customer communications for customer understanding, clarity, fairness, and compliance through high-frequency reviews.Test customer understanding of key documents to include Terms and Conditions and Policy wordingsSupport thematic and case-based reviews, escalating issues where required, including retrospective review for customer harms following regulatory interactions or as appropriate.. Experience required for the Delegated Authority Customer Support Specialist Working within an insurance setting and ideally within delegated authority is desirableUnderstanding of Consumer duty, Vulnerable Customers and Product governance regulationAble to work independently, organised and can prioritise workload Benefits include; Hybrid working 2 days in officeOn-site lunches and a newly refurbished office25 days holiday + bank holidaysFamily-forward business with market-leading parental benefits10% Pension ContributionsPrivate Medical Insurance To Apply, please contact Alfie Paul on 0161 834 1642 or apply now to be considered.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
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City of London, United Kingdom Sellick Partnership Full timeDA Customer Support Specialist, London Insurance £45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service...
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City Of London, United Kingdom Sellick Partnership Full timeDA Customer Support Specialist, London Insurance£45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers...
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London, United Kingdom Sellick Partnership Limited- In-House Full timeJob DescriptionDA Customer Support Specialist, LondonInsurance£45,000 - £55,000 DOEDelegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group.You will be joining a newly formed team within the business, responsible for assessing outsourced...
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Greater London, United Kingdom Sellick Partnership Limited- In-House Full timeOverview DA Customer Support Specialist, London Insurance £45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service...
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Greater London, United Kingdom Sellick Partnership (Legal) Limited Full timeDA Customer Support Specialist, London Insurance £45,000 - £55,000 DOE Overview Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service...
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DA Customer Support Specialist
2 weeks ago
City Of London, United Kingdom Sellick Partnership Limited- In-House Full timeDA Customer Support Specialist London Insurance Delegated Authority Customer Support Specialist is required to join a well known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they...
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Delegated Authority Customer Oversight
2 weeks ago
City Of London, United Kingdom Sellick Partnership (Legal) Limited Full timeDelegated Authority Customer Oversight & Support Manager Insurance London £70,000 - £80,000 Depending on experience Delegated Authority Customer Oversight & Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis. This is a great opportunity for collaboration with Risk &...
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Delegated Authority Customer Oversight
1 week ago
City Of London, United Kingdom Sellick Partnership Limited- In-House Full timeDelegated Authority Customer Oversight & Support Manager Insurance London £70,000 - £80,000 Depending on experience Delegated Authority Customer Oversight & Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis. This is a great opportunity for collaboration with Risk &...
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Delegated Authority Customer Oversight
2 weeks ago
City Of London, United Kingdom Sellick Partnership Full timeDelegated Authority Customer Oversight & Support Manager Insurance London 70,000 - 80,000 Depending on experience Delegated Authority Customer Oversight & Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis. This is a great opportunity for collaboration with Risk &...
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City Of London, United Kingdom Sellick Partnership Full timeA well-known insurance business in London is seeking a Customer Support Specialist to ensure positive customer outcomes through monitoring frameworks. This role involves close collaboration with managers, evaluating outsourced providers, and conducting assessments to enhance service quality. Ideal candidates will have experience in insurance and...
