DA Customer Support Specialist
2 weeks ago
DA Customer Support Specialist London Insurance Delegated Authority Customer Support Specialist is required to join a well known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they deliver good customer outcomes through the new customer outcome monitoring framework. Delegated authority Customer Support Specialist duties include; Work closely with the Manager to support the implementation of the Customer Outcomes Monitoring Framework, which will include organising a schedule of reviews of communications and services for products withinthe consumer duty scope Evaluate that vulnerable customers are identified within the customer journey and that the outsourced service providers are supporting those customers appropriately Conducting customer support, understanding assessments across the customer journey, and implementing improvement plans Undertake customer journey reviews, website reviews, and high frequency testing of sales journeys, for service quality and make recommendations to remove friction from customer journeys to enhance service quality. Evaluate communications (written and verbal) against defined standards, providing feedback and recommendations. Regularly test and sample customer communications for customer understanding, clarity, fairness, and compliance through high-frequency reviews. Test customer understanding of key documents to include Terms and Conditions and Policy wordings Support thematic and case-based reviews, escalating issues where required, including retrospective review for customer harms following regulatory interactions or as appropriate.. Experience required for the Delegated Authority Customer Support Specialist Working within an insurance setting and ideally within delegated authority is desirable Understanding of Consumer duty, Vulnerable Customers and Product governance regulation Able to work independently, organised and can prioritise workload Benefits include; Hybrid working 2 days in office On-site lunches and a newly refurbished office 25 days holiday + bank holidays Family-forward business with market-leading parental benefits 10% Pension Contributions Private Medical Insurance Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. #J-18808-Ljbffr
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DA Customer Support Specialist
2 weeks ago
London, United Kingdom Sellick Partnership Full timeDA Customer Support Specialist London Insurance Delegated Authority Customer Support Specialist is required to join a well known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they...
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DA Customer Support Specialist
2 weeks ago
City Of London, United Kingdom myGwork - LGBTQ+ Business Community Full timeDA Customer Support Specialist Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Together, we engage with everything we have and are, to help humankind act braver and better. About Great Lakes Insurance SE As specialty provider of primary insurance services in the UK, Great Lakes...
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DA Customer Support Specialist
2 weeks ago
City Of London, United Kingdom Great Lakes Insurance SE Full timeJoin to apply for the DA Customer Support Specialist role at Great Lakes Insurance SE Together, we engage with everything we have and are, to help humankind act braver and better. About Great Lakes Insurance SE: As a specialty provider of primary insurance services in the UK, Great Lakes London Branch (GLLB) is a substantial part of Great Lakes Insurance SE...
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DA Customer Oversight
2 weeks ago
City Of London, United Kingdom Great Lakes Insurance SE Full timeDA Customer Oversight & Support Manager Great Lakes Insurance SE – a specialty provider of primary insurance services in the UK and an integral part of the Munich Re Group. Together, we engage with everything we have and are, to help humankind act braver and better. About the role This role is responsible for designing, embedding, and delivering a customer...
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DA Customer Support Specialist
2 weeks ago
City Of London, United Kingdom Munich Re Full timeLocation: London, LND, GB Job Type: Full-Time Work Mode: Hybrid Job Level: Professional Job ID: 11007 Company: Great Lakes Insurance SE Employment Type: Regular Area of Expertise: Client & Customer Management Together, we engage with everything we have and are, to help humankind act braver and better. About Great Lakes Insurance SE As specialty provider of...
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Specialist DA Intervention Worker
2 weeks ago
City of London, United Kingdom Hestia Full timeJob DescriptionAt Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Intervention Worker to play a pivotal role in our DA...
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DA analyst
2 days ago
City Of London, United Kingdom Arthur Full timeThis is an excellent opportunity to join a growing Delegated Authority function that is investing in stronger oversight and looking to bring someone in at an early stage of their career. You will play a key role in supporting the assessment and approval of delegated arrangements across a variety of products, gaining meaningful exposure to governance,...
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DA Customer Support Specialist
2 days ago
London, United Kingdom Great Lakes Insurance SE Full timeTogether, we engage with everything we have and are, to help humankind act braver and better. About Great Lakes Insurance SE: As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“ GLLB ”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely...
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DA Customer Support Specialist
2 days ago
London, United Kingdom Great Lakes Insurance SE Full timeTogether, we engage with everything we have and are, to help humankind act braver and better.About Great Lakes Insurance SE:As specialty provider of primary insurance services in the UK, Great Lakes London Branch ("GLLB") is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to...
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City of London, United Kingdom Sellick Partnership Full timeDA Customer Support Specialist, London Insurance £45,000 - £55,000 DOE Delegated Authority Customer Support Specialist is required to join a well-known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service...
