Service Delivery Co-ordinator

2 weeks ago

Plymouth, United Kingdom Fluid Branding Full time

Knowledge and Specific Job Skills Summary At least 3 years experience in a production planning, customer service or administrative role Clear and professional communication ability Excellent attention to detail Strong supplier relationship skills Knowledge of manufacturing methods and branding techniques Knowledge of standard quality control and product testing processes Shipping and courier booking processes (international & domestic) Data input and review skills Ability to use initiative to solve problems and provide solutions clearly Strong time management and project management skills Friendly, empathetic attitude The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail : we pride ourselves on the quality of deliverables, from an email to a client presentation. Accountability for each and every project managed; achieving this, especially when under pressure, will be a critical success factor for this role. Key Accountabilities and Responsibilities Raise orders, plan and manage the order process with our global supply chain Provide excellent customer service and support for our clients Ensure order data is kept up to date in a clear and concise manner Keep our customers informed of the status of an order Communicate with internal stakeholders on issues Provide supplier performance feedback General administration of own work and digital workspace Managing domestic and international logistics processing and fulfilment with all parties Provide tailored customer support based on developmental, strategic, and global client requirements Handle customer complaints and problem orders in a calm and professional manner Remain vigilant and be proactive in problem solving for our clients Quality control and compliance processing Any additional responsibilities as advised by your line manager Location Glasgow City Centre, Office-based during the probationary period with an option for a hybrid working Full Time, Permanent Experience Previous co-ordinator duties in delivering projects Experience within the SaaS industry would be preferred but optional. Benefits Birthday Day Off Access to Employee Assistance Programme Cycle to Work Scheme and Electric Vehicle lease scheme for employees Sick Pay for Employees with more than 1 year of service Enhanced Family Leave for employees with more than 2 years of service Free Annual Eye-Care Voucher Up to 2 Volunteering Days each year to support a cause of your choice 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme. Company Pension Scheme with standard contributions of 5% employee & 3% employer ‘Perks at Work’ discount scheme through Continuum Pension Provider Employee Referral Scheme Rewards Scheme with Birthday & Service Reward Points We're a certified B Corporation and a member of the UN Global Compact. Learning and Development investment We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference #J-18808-Ljbffr

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