Customer Service Operator
4 days ago
The Collect Group is looking for an enthusiastic, resilient, reliable person to join the Customer Service team. Working as part of a team, you will be responsible for all aspects of Customer Service including onboarding, offering support with parcel tracking, dealing with claims and returns, and objection handling. Tasks will be allocated on a rota basis with a shared responsibility across the team. Core Tasks Include Answering client queries on an online ticket system Using bespoke software to manage claims and returns Answering inbound calls Liaising with delivery couriers Working with our drivers to address any operational needs Monitoring social media updates and addressing emails Identifying training and knowledge gaps within the client base Making proactive outbound calls Onboarding new clients Working with the team and Team leader to retain business and to improve processes Identifying opportunities to improve client knowledge and understanding of TCG services Competencies And Skills An essential part of the Customer Service Adviser role is to possess excellent organisational skills, pay attention to detail and be solution focussed. Applicants must have a confident, polite, and professional written and telephone manner, have excellent communication skills and accurate written English skills. The ability to handle objections and deal with client complaints in a confident manner is essential. The Customer Service Adviser must have the ability to work in a fast‑paced environment and respond well to change. Following full training, the Customer Service Adviser must be competent in our internal bespoke software and systems and Partner platform systems. Performance Measurements Customer Service Advisers will be measured on both the quality and quantity of output to ensure we are delivering excellent client experience with maximum efficiency. Quality of responses and interaction will be assessed through the auditing of written and verbal exchanges with internal and external clients, customers, and stakeholders. Quantity of output will be measured against set targets and KPI’s such as response deadlines and resolutions via internal reporting. About Us The Collect Group was established over 10 years ago, trading until recently as Low Cost Parcels, and is expanding its operations in multiple areas across the UK during 2022. We specialise in Collections from small to medium businesses. Creating solutions to take the hassle out of parcels, The Collect Group is a national company with a local feel specialising in software‑first logistics to best serve SMEs and online sellers across the country. Job Types Full‑time, Permanent Salary £20,000.00 per year COVID‑19 Considerations Regular cleaning of communal surfaces Apply Apply by emailing your CV and a brief covering letter outlining why you feel you would be suitable for the role to jobs@collectgroup.co.uk. Best of luck #J-18808-Ljbffr
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A2/ao, Public Service Operational Delivery
2 days ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 243420**Salary**: - £21,127**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...
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A2/ao Public Service Operational Delivery
6 days ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 303120**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent - Apprenticeship**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: -...
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C2 Operational Delivery Lead
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Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 255680**Salary**: - £41,880**Job grade**: - Senior Executive Officer- C2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...
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Customer Service Manager
2 weeks ago
Newcastle upon Tyne, United Kingdom Nexus Full timeNexus is looking for a highly motivated and competent Operations Manager - Customer Services to lead and inspire our teams, to deliver a first-class service for all customers and stakeholders who use Nexus' bus stations and the Shields Ferry service. You will be responsible for the delivery of safe, punctual and excellent customer service experience on the...
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Customer Service Manager Operations
4 days ago
Newcastle Upon Tyne, United Kingdom Nexus Full timeNexus is looking for a highly motivated and competent Operations Manager - Customer Services to lead and inspire our teams, to deliver a first-class service for all customers and stakeholders who use Nexus’ bus stations and the Shields Ferry service. You will be responsible for the delivery of safe, punctual and excellent customer service experience on the...
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Customer Service Operator
2 days ago
Newcastle Upon Tyne, United Kingdom Brook Street Full timeJob purpose: Customer and Contact Centre Services (CCS) is a shared service for the NHS Business Services Authority. The Contact Centre handles customer enquiries across a variety of media methods with advisors multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent customer service to both...
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Customer Service Operator
2 weeks ago
Newcastle upon Tyne, United Kingdom Brook Street Full time**Job purpose**: Customer and Contact Centre Services (CCS) is a shared service for the NHS Business Services Authority. The Contact Centre handles customer enquiries across a variety of media methods with advisors multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent customer service to both...
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Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 303105**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...
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Customer Service Operations Support
17 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom People First Recruitment Full time £24,000 - £38,000 per yearYour New Job Title: Customer Service Operations SupportThe Skills You'll Need:Customer Service, SAP, Advanced Excel, Analytical skills, Order ProcessingYour New Salary:£ £19.84 per hour (Equivalent of £24 - £38K pa)Location:NewcastleDuration:Long-term temporary assignment until 04/12/2026Job status: Hybrid, 2 days a week in officeWorking hours: 37.5 h...
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Customer Service and Operations Coordinator
6 days ago
Newcastle upon Tyne, United Kingdom Duval Associates Ltd Full time**Operations Coordinator **- Customer Service Executive - Administrator - **Newcastle **- Prime **City Centre** Location A Fantastic role for a professional, engaging administrator with a great attitude and superb customer service skills - fast paced role working with a small team! If you have **language skills** in Spanish / French / Arabic, this is ideal,...
