A2/ao, Public Service Operational Delivery. Exeter

**Details**:
**Reference number**:

- 303105**Salary**:

- £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- A2**Contract type**:

- Permanent**Business area**:

- Insolvency - Business Services Directorate**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Exeter, Newcastle-upon-TyneAbout the job

**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include LGBT+, FACES, Disability & Health, Break the Stigma, Women’s, The Shed, Carers, Part Time Workers, No Limits and Grass Roots.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career.

Business Services Directorate (BSD) is an operational delivery directorate, covering some 300 staff and providing high volume, often transactional, services to the public or supporting the provision of these services by others. BSD supports the purpose of the Insolvency Service, delivering economic confidence through:

- Helping people in financial distress, tackling financial wrongdoing, and maximising returns to creditors.
- Making statutory redundancy payments to employees of insolvent companies.
- Providing a first point of contact for all insolvency service enquiries.
- Processing distributions to creditors from PPI compensation payments.
- Providing accounting and other business services to the Agency.

We have opportunities in our Exeter, Newcastle, and Cardiff offices.

**Job description**:
Our A2(AO) case officers work as part of busy operational delivery teams providing administrative and customer service functions across a range of different services provided to the public by the Business Services Directorate.

This role provides the opportunity to gain first-hand knowledge and skills in the following areas:

- Providing excellent customer service.
- Answering a broad spectrum of customer enquiries.
- Dealing with members of the public, private sector firms (e.g. solicitors) by telephone, letter and in person.
- Researching information and making decisions based on available evidence, legislation, protocols and procedures.
- Liaising with specialist staff on technical matters.
- Inputting and updating information on office databases and case management systems.

A career in the operational delivery profession is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you’ll develop will be transferable whatever you do.

**Person specification**:
To be successful in this role you will have a motivation for learning, be highly organised with the ability to prioritise tasks, and have a can-do positive attitude. You will need to be flexible in approach and have the ability to multi-task.

Through your ability to think ahead and your eye for detail you will ensure the accuracy of information, be able to anticipate problems, use your initiative to find solutions and be able to make decisions.

You can work as part of a team to achieve a team goal and work on your own initiative and to tight and demanding deadlines. You have effective and easy to understand communication skills (written and verbal), in a variety of situations, including being able to appropriately deal with a range of stakeholders, both internal & external.

**Benefits**:

- Alongside your salary of £22,183, Insolvency Service contributes £5,989 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Besides the rewarding nature of the job itself, we want you have a good work-life balance and want to support you in all that you do so we offer a great benefits package:

- Flexible working arrangements
- Hybrid Wor