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C2/seo Bsd Senior Operational Delivery Lead

2 weeks ago

Newcastle upon Tyne, United Kingdom Insolvency Service Full time

**Details**:
**Reference number**:

- 405428

**Salary**:

- £44,812
- £44,812 - £50,213 (National)
Please note that negotiations for the Insolvency Service 2024 Pay Award are still ongoing. We will update this information in future adverts once the pay award is finalised.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Senior Executive Officer
- C2

**Contract type**:

- Permanent

**Business area**:

- Insolvency - Business Services Division

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 4

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Birmingham, Edinburgh, Leeds, Newcastle-upon-Tyne

**About the job**:
**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career

**Job description**:
The roles offered are with the Business Service Division (BSD). BSD is an operational delivery directorate consisting of around 300 staff, providing high volume, transactional services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service - delivering economic confidence - through:

- Making statutory redundancy payments to employees of insolvent companies.
- Providing a first point of contact for all Insolvency Service enquiries.
- Processing distributions to creditors from PPI compensation payments.
- Providing estate accounting and other business services to the Agency

As an Operations Delivery Lead you will be a highly visible manager, responsible for driving performance, developing and engaging your people, whilst role-modelling Civil Service leadership behaviours. You will be working in a fast paced environment, managing resources to ensure delivery of operational outputs and working with your team to identify process improvements.

**Responsibilities**
- Motivate and lead your teams to ensure delivery of overall performance expectations, including meeting quality standards.
- Build capability throughout your teams ensuring colleagues have the skills, knowledge and tools to do their jobs effectively.
- Maintain oversight of attendance management, poor performance and conduct issues and ensure that performance management is fully embedded.
- Use a range of communication channels and methods to engage and inspire your team to achieve performance targets.
- Be proactive in reviewing processes to identify opportunities for improvement, managing any associated risks.
- Demonstrate a strong understanding of all relevant processes, technical and financial dependencies. Ensure appropriate levels of audits and management checks are in place to guard against fraud and errors, and are correctly documented.
- Manage conflicting demands by re prioritising and negotiating deadlines, use the strengths of individuals and teams to achieve results.
- Use staff survey action plans and staff forums to drive up engagement.
- Role model a commitment to wellbeing, diversity and inclusion.
- Ensure audit, risk management and contingency plans are in place and updated annually/monthly.
- Ensure complaints are managed within set timescales, that corrective action is taken and that any lessons learned are documented.
- Actively manage resources, offering up any surplus capacity to help other teams. Draft clear and compelling business cases for additional resource.
- Provide technical input into wider Agency projects as necessary.
- Write clear and accurate reports, presentations and board papers.

**Person specification**:
We are looking for the following skills and qualities:

- Experience of working in an operational delivery or customer service environment
- Excellent leadership skills - experience of leading teams though change and building capability within teams
- Self driven, dependable and comfortable having challenging conversations where required
- Ability to understand operational constraints and challenges when developing operational plans to deliver results
- Excellent communication skills with the ability to tailor to your audience. Strong written communication skills and the ability to write reports and m