C2 Operational Delivery Lead

**Details**:
**Reference number**:

- 255680**Salary**:

- £41,880**Job grade**:

- Senior Executive Officer- C2**Contract type**:

- Permanent**Business area**:

- Insolvency - Business Services Directorate**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Exeter, Newcastle-upon-TyneAbout the job

**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career.

Our teams are based in Exeter, Newcastle and Plymouth, and responsible for the debt solution services of bankruptcy adjudication, breathing space and debt relief orders, and a flexible resource team.

You will be responsible for the planning, management, and leadership to deliver success for our services and your team, including working across our agency and with stakeholders to deliver value for money improvements to digital services.

Success is measured through key performance indicators, including operational delivery outputs, accuracy, customer satisfaction, engagement, and staff wellbeing.

We are building flexibility of resource across our services, and you will play a key leadership role in building an engaged, multi-skilled and responsive work environment with a high standard of training materials, customer-focus, and governance.

The role being advertised includes responsibility for the debt relief order service, customer correspondence, stakeholder liaison, technical & IT liaison/resolution, complaints, and workforce planning.

**Job description**:
- Delivery of the operational objectives of their team
- Building a productive and engaged team - communicating clear goals, ensuring teams have support and tools in place to perform effectively, and building awareness of how our work aligns to wider Insolvency Service objectives
- Identifying, analysing, managing the risks and issues which may impact on the success and delivery of their team’s objectives
- Actively managing resources to achieve success and offering up any surplus capacity to other teams. Drafting clear and compelling business cases for additional resource when needed. Ensuring the team strikes a balance between customer service, accuracy and efficiency
- Training, development and career paths of team
- The wellbeing and engagement levels of their team
- Managing performance, conduct and attendance issues
- Being an active member of the BSD C grade forum and their business area’s senior leader / management team helping achieve its wider aims and objective
- Deputising for the senior leader as required
- Ensuring BSD’s interests are fully represented when attending meetings or expressing views
- Establishing a good understanding of the various projects and activities taking place within BSD and promoting them within their team
- Other work within BSD commensurate with the C2 grade

**Person specification**:
We are looking for the following skills and qualities:

- Leadership in an operational delivery environment.
- Self-driven, dependable, and comfortable holding challenging conversations where required with the ability to understand operational constraints, pressures and challenges setting out operational plans to deliver.
- Strong and effective leadership experience, with the ability to lead through others and make sound business decisions at pace.
- Can communicate with clarity, convictions and enthusiasm with colleagues, partners, and stakeholders, to improve service delivery. Strong written communication skills to write reports and articulate persuasively.
- Can effectively monitor performance, have sound analytical skills and the ability to effectively develop, interpret, and use management information to deliver against performance objectives while maintaining quality.
- Can drive performance improvement through proactive management of processes and ensuring compliance with performance management policies and procedures.
- Understand and engage with change management, inspire, and obtain buy in from colleagues by encouraging discussion, initiative, and empowering staff.
- Hold a solid understanding of equality and diversity and how It impacts on se