Customer Relations Officer

5 days ago

SouthendonSea, United Kingdom Hood Group Ltd. Full time

Join to apply for the Customer Relations Officer role at Hood Group Ltd.We are looking to recruit a Customer Relations Officer (Complaints Case Handler) who is an experienced complaint handler, ideally with previous experience in a Call Centre environment, to join our Quality Assurance team. This crucial role involves enhancing customer relationships by managing complaints effectively and competently, in strict adherence to Financial Conduct Authority (FCA) guidelines. Your contributions will have a direct impact on customer satisfaction and loyalty, positioning you as a key player in our commitment to upholding exceptional service standards.Hood Group is a UK-based insurance provider that partners with start‑ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years’ experience working across the insurance industry, the company aims to help its partners, including well‑known household brands and high street retailers such as John Lewis Partnership and Ticker Insurance, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.Key ResponsibilitiesManage and maintain complaint and root cause analysis records.Acknowledge and process complaints swiftly and professionally.Resolve complaints within FCA regulatory guidelines and our internal procedures.Make informed decisions, taking ownership and responsibility aligned with Treating Customers Fairly and Consumer Duty principles.Maintain detailed records of investigations and decision‑making processes.Proactively conduct Root Cause Analysis, identifying trends and implementing necessary actions.Liaise with the Financial Ombudsman Service for escalated complaints.What We Need From YouExperience in handling customer complaints, preferably within a contact centre environment.Knowledge of FCA regulations on complaint handling.Strong communication skills and customer focus.Ability to analyse information and identify trends.Proactive and positive attitude with a logical approach to problem‑solving.Excellent organisational skills and self‑motivation.Proficiency in Microsoft Office.Why Join Us?At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives — it’s about being part of a community that makes working at Hood Group truly exceptional.Benefits Package31 days annual leave (including bank holidays)Employee Assistance ProgrammePension SchemeHealth cash plan£250 incentive on refer a friend schemeSocial company eventsEmployee Recognition Scheme – Hood StarsCompany laptop and professional equipment as requiredSeniority levelNot ApplicableEmployment typeFull‑timeJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at Hood Group Ltd. by 2x.Get notified about new Customer Relations Officer jobs in Southend‑On‑Sea, England, United Kingdom. #J-18808-Ljbffr

  • Customer Relations Officer

    3 days ago

    Southend-on-Sea, United Kingdom Hood Group Full time

    We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands. The Customer Relations Officer will assist the Customer Relations Manager with the proactive...

  • Customer Engagement Officer

    2 weeks ago

    Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    Vacancy Salary**Up to £31,000** - Vacancy Location**Southend-On-Sea (Flexible Hybrid Working)** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in 14 days_ - at 12:00 BST_ - . _ **The Vacancy** We have an exciting opportunity for a Customer Engagement Officer to join our team on a permanent, full-time basis. The Customer...

  • Customer Service Officer, Coutts

    3 days ago

    Southend-on-Sea, United Kingdom NatWest Group Full time

    Customer Service & Operations, Customer Customer Service Officer, Coutts - Southend on Sea, United Kingdom- Permanent- Full Time#R-00245876 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in the United Kingdom and as such all...

  • Customer Service Officer, Coutts

    3 days ago

    Southend-on-Sea, United Kingdom NatWest Full time

    Join us as a Customer Service Officer in Private Banking - If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role - You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience - In return, you'll be working...

  • Customer Servicesadministrator

    3 days ago

    Southend-on-Sea, United Kingdom Gateway Property Management Full time

    **Customer Services Administrator**: **Southend-on-Sea**: We are searching for enthusiastic and motivated individuals with a passion for world-class client and customer service, ready to take the next step in their career and join us at our Eastwood office. You will be responsible for providing first line telephone support to leaseholders and tenants to...

  • Complaints and Customer Feedback Officer

    3 days ago

    Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role of the Complaints and Customer Feedback Officer is to provide an efficient and effective customer services role, processing all complaints, feedback and enquiries via multiple channels. The officer will also...

  • Complaints and Customer Feedback Officer

    3 days ago

    Southend-on-Sea, United Kingdom Estuary Housing Association Full time

    Vacancy Salary - **£26,508.30** - Vacancy Location - **Southend-on-Sea, Essex (Hybrid Working)** - This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 17:00 BST_. _ **The Vacancy** If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer. The role...

  • R2r103273-customer Engagement Officer

    1 week ago

    Southend-on-Sea, United Kingdom South End City Council Full time

    Your New Organisation: Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council...

  • Customer Complaints

    5 days ago

    Southend-on-Sea, United Kingdom Hood Group Ltd. Full time

    A reputable insurance firm in Southend-on-Sea is seeking a Customer Relations Officer to enhance customer relationships through effective complaint handling. The role involves maintaining records, resolving complaints within FCA guidelines, and conducting root cause analysis. Ideal candidates will have experience in customer complaint management, strong...

  • Customer Service Advisor

    2 weeks ago

    Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor – Office Based Base pay range – (This role is a fixed term contract until 30/06/2026. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.) Do you have a passion for helping others? Join our mission to support customers on their parenting journey! We are looking for an...