Admin Team Leader

An exciting opportunity has become available for the role of Medical Day Unit Administration Team Leader at the medical day unit at RM Kingston MDU. The post holder will coordinate all administrative aspects including data collection, reception and clerical duties. The successful candidate will be responsible for ensuring the day‑to‑day management of the administrative functions, organising and allocating tasks, and working closely with the Sister of the unit, the nursing team and other healthcare professionals. As part of your role, you will be expected to undertake training and supervision of the administration team and to work collaboratively with the wider multidisciplinary team to provide comprehensive and efficient administration support for the service. For further information contact Sister Paulina Bylica, 0208 973 5030. Main duties of the job Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon good quality organisational and administrative support. The Deputy Team Leader is often the first point of contact for users of the Trust’s services and is central to the co‑ordination and effective functioning of the Clinical Unit team. The post holder will be responsible for the provision of an efficient administrative service to a consultant team within the Clinical Unit, liaising with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. This is a general job description, and the duties are generic. Not all posts will incorporate the full range of responsibilities listed, and the emphasis will differ depending upon the structure of the unit. Working for our organisation The Royal Marsden NHS Foundation Trust is a world‑leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees’ work‑life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements. Detailed job description and main responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner. To lead the administration team in all day‑to‑day tasks required for the smooth running of the MDU with the support of Sister. To type and distribute clinical and general correspondence in line with Trust standards. To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer. To open and action their own electronic and paper mail on a daily basis, and also that of the consultant team where required. To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient‑related information as required. To deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant(s) and in line with Trust systems and policies. Person specification Education Educated to NVQ Diploma level or equivalent qualification or experience in a similar role. Competent at Microsoft Excel, Word and Outlook. Willing to undergo relevant training. Association of Medical Secretaries and Practice Managers Receptionists (AMSPAR) qualification or equivalent. Customer care course/experience. European Computer License (ECDL) or equivalent. Experience Excellent patient interaction. Excellent interpersonal skills with particular ability to liaise and communicate effectively with multi‑disciplinary team members. Experience of working in a hospital or healthcare environment. Skills Ability to work pro‑actively and co‑operatively with senior management and clinical and admin staff. Excellent organisational skills. The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Flu Vaccination – What We Expect of our Staff Flu Vaccination – What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient‑facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr