Customer Relationship Manager

1 week ago

East Midlands, United Kingdom Polyseed SSD Sdn Bhd Full time

Robertson Recruitment are working with our reputable client to find a results driven, passionate and experienced Customer Relationship Manager. You will be responsible for ensuring customers receive outstanding support and continuity throughout their relationship with the business. Benefits 30 days annual leave (including bank holidays) Bonus scheme Private healthcare (after 6 months) Team building exercises Charity events Food vouchers every 6 weeks Free fruit and drinks to keep you fuelled On site parking Responsibilities Reliable customer service & support Leading day to day customer services operations, ensuring timely and effective responses to enquiries, orders and issues Managing the customer services team and providing guidance where needed Providing training and performance oversight to the customer services team Handling escalated customer complaints / concerns with professionalism and problem solving focus. Building strong, long-term relationships with customers, by regularly checking in and identify opportunities. Oversee order processing, returns, credits and delivery co-ordination Use CRM systems to maintain accurate customer records Qualifications Proven experience in customer service, account management or customer success role(s) Strong communication skills (written & verbal) Experience managing multiple priorities in a fast-paced environment Proactive and solutions‑focussed approach to problem solving Strong organisational skills / attention to detail Experience using CRM systems, order management systems and Microsoft Office. Type Of Person We're Looking For Customer‑centric mindset with a genuine desire to help Calm under pressure and able to maintain professionalism in challenging situations Collaborative team player who can also work independently Desire to motivate and push people to work to their best ability without applying a stressful level of pressure Positive, energetic and committed to delivering excellence Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industries Administrative and Support Services #J-18808-Ljbffr

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