Service Desk Specialist
4 days ago
OverviewSynechron Belfast, Northern Ireland, United KingdomResponsibilitiesLog and track incidents and service requests using service desk tools like JIRA Service DeskAssist users with basic troubleshooting of common IT issues such as password resets, software problems, and hardware concernsManage user accounts in Active Directory, including password resets and account unlockingSupport remote access requests and assist with Virtual Desktop Infrastructure (VDI) issues under supervisionHelp users resolve printing access issues using solutions like SafeCommEscalate complex issues to specialised resolver groups, ensuring a seamless user experienceQualificationsService Desk Operations: Proficiency with tools like JIRA Service Desk; understanding of ITIL principlesTroubleshooting: Fundamental problem-solving skills for common IT problemsActive Directory Management: Basic knowledge of user account managementRemote Access & VDI: Understanding of remote access processes and introductory knowledge of VMware toolsPrinting Solutions: Familiarity with printer management solutionsSoft SkillsExcellent verbal and written communication skillsCustomer-focused attitude, demonstrating patience and empathyAbility to collaborate effectively within a teamAdaptability to changing tools, technologies, and work prioritiesAbout SynechronSynechron Technologies draws on over 17 years of financial services IT consulting experience to provide expert systems integration expertise and technical development work in highly complex areas within financial services this making it one of the fastest-growing digital, business consulting, and technology firms around the world.Headquartered in New York and with 22 offices around the world, Synechron has limitless opportunities for our ambitious and innovative employees to contribute to our growth story.Diversity & InclusionSynechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Technology, Information and Internet and Financial Services #J-18808-Ljbffr
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