Service Desk Analyst
3 days ago
Netrio Belfast, Northern Ireland, United KingdomWe are seeking a detail-oriented, technically proficient, and customer-focused Service Desk Analyst to join our team. This role is pivotal in managing service requests, delivering high-quality support, and contributing to process improvements. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for delivering outstanding client experiences.OverviewThe Service Desk Analyst will be responsible for managing service requests, delivering high-quality support, and contributing to process improvements.Key ResponsibilitiesService Request Fulfillment: Own and manage catalog requests including user/device onboarding and offboarding, access control (SharePoint, mail/calendar), conditional access policies, and software deployments.Remote End-User Support: Provide professional and friendly support via phone, email, and chat. Answer incoming calls and route appropriately.Case Ownership & Resolution: Take full ownership of cases and follow through to client-confirmed resolution. Escalate complex issues to engineering or specialist teams as needed.Efficiency & SLA Compliance: Maintain a fulfillment rate of 90%+ within defined SLAs. Prioritize tasks effectively in a high-volume ticket environment.Knowledge Base Contribution: Document support solutions and maintain accurate records of client environments. Contribute to internal knowledge base and process documentation.Automation & Process Improvement: Identify opportunities to automate repetitive tasks and streamline service delivery. Challenge the status quo and support cross-functional initiatives.Project Participation: Engage in assigned projects and provide off-hours on-call support as required.Requirements & QualificationsExperience: 2+ years in IT support, with demonstrated proficiency in Microsoft Windows 11, macOS, M365/O365, Microsoft Entra ID (Azure AD), VPNs, and mobile devices.Technical Skills: Strong troubleshooting skills with experience in DNS, DHCP, Microsoft Intune, Active Directory, Group Policy, and remote desktop tools. Familiarity with SCCM, JAMF, VOIP systems, and printer/peripheral support is a plus.Security & Messaging Tools: Exposure to Umbrella 365, Exchange, Defender, INKY, Proofpoint, and email authentication protocols (SPF, DMARC, DKIM).Communication: Superior written and verbal communication skills. Confident, empathetic, and professional phone presence.Client Focus: Passion for delivering exceptional client experiences. Adaptable in fast-paced environments and committed to continuous improvement.Team Collaboration: Collaborative team player with a proactive mindset. Willingness to share knowledge and stay cool under pressure.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting #J-18808-Ljbffr
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IT Service Desk Analyst
3 days ago
Belfast, United Kingdom VanRath Full timeSummaryJob Reference: VR220725Job Title: IT Service Desk AnalystSalary: circa 32.5k paLocation: Belfast, City CentreContract: Temporary, full-time, 3+ months, possibility of extension / move to permTo start ASAP - Set shift belowM-F: 2pm -11pmOverviewOur US tech client within the private sector is looking relocate their IT Service Desk Analyst team to...
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Service Desk Analyst
6 days ago
Belfast, United Kingdom Sysco Full timeJob Description Service Desk Analyst - French SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...
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IT Service Desk Analyst
5 days ago
Belfast, United Kingdom Riada Resourcing Full timeJob Description Contact Wendy Blair | 028 2563 1555 | Wendy@riadaresourcing.com IT Service Desk Analyst - Northern Ireland Housing Executive - Belfast The IT Service Desk Analyst will assist the IT Service desk Team Lead in ensuring that IT Service management processes are aligned with the IT service requirements for the Northern Ireland Housing...
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Service Desk Analyst
1 week ago
belfast, United Kingdom Sysco Full timeJob Description Service Desk Analyst - French SpeakingUK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...
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Service Desk Analyst
7 days ago
Belfast, United Kingdom Sysco International Full timeJob Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and...
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Service Desk Analyst French Speaking
1 week ago
Belfast, United Kingdom Sysco GB Full timeService Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time permanent basis. Reporting to the Team Lead Service Desk this role acts as the first point of contact for internal Sysco users offering level 1 support via phone, portal, chat and handling non‑critical...
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Service Desk Analyst
1 week ago
Belfast, United Kingdom Sysco International Full timeJob Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...
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Bilingual Service Desk Analyst
1 week ago
Belfast, United Kingdom Sysco GB Full timeA leading food service company in the UK is seeking a Service Desk Analyst who is fluent in both English and French. This full-time role involves providing level 1 IT support to internal users via phone and chat, logging incidents, and maintaining high service quality. Candidates should have experience in a Service Desk environment, strong communication...
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IT Support Analyst/Service Desk
1 week ago
Belfast, United Kingdom Version 1 Full timeVersion 1 are a true global leader in business transformation. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. Our customers’ need for transformation is our driving force....
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Service Desk Analyst
4 days ago
Belfast, United Kingdom eFinancial Careers Full time**Overview of Citi**: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial productsand services, including consumer banking and credit, corporate and...
