Housing Officer

1 week ago

Birmingham, United Kingdom ACH Refugee Integration Services Provider Full time

Housing Officer – ACH Refugee Integration Services Provider Join to apply for the Housing Officer role at ACH Refugee Integration Services Provider. Location: Birmingham, West Midlands. Pay Range This range is provided by ACH Refugee Integration Services Provider. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Housing Officer About ACH ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self‑sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Why We Do What We Do Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country. Our Commitment to You Salary of £26,521 per annum 25 days’ annual leave, plus bank holidays Employee Recognition Programme Training and development opportunities Employee Assistance Programme Social gatherings and staff retreats A fully stocked staffroom What You’ll Be Doing As a Housing Officer, you will provide vital housing support to help our tenants maintain their homes and successfully integrate into the community. Working as part of the Housing and Income Team, you will help reduce voids and ensure rental income is maximised whilst arrears are minimised. You will deliver a needs‑led service to tenants that promotes their personal growth and wellbeing, maximises their potential and helps them to develop. Additionally, you will: Assist in assessing potential tenants and finding them accommodation Help to manage property rental income, including any service charges Oversee estate management tasks, including settling new tenants, undertaking inspections and ensuring properties are clean and tidy Address complaints promptly and resolve where possible What We’re Looking For Experience of working with asylum seekers or refugees in a voluntary or paid capacity Knowledge of the Homelessness Act 2002 and related legislation A commitment to supporting refugees with their integration in the UK and a dedication to equality and diversity principles Organisational skills in terms of service planning, prioritising work, time management, effective use of resources and performance evaluation Excellent written and verbal communication skills, with previous experience of working with service users who speak a different language A good standard of education Closing Date The closing date for this role is 18th November 2025. Job Details Seniority level: Associate Employment type: Full-time Job function: Other Industries: Civic and Social Organizations Equal Opportunity Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Other Current Titles Other organisations may call this role Migrant Support Officer, Refugee Support Officer, Housing Support Officer, Tenancy Support Officer, Social Housing Officer, or Supported Housing Officer. #J-18808-Ljbffr

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