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GUEST SERVICES TEAM LEADER

2 weeks ago

Greater London, United Kingdom Park Plaza Full time

Guest Services Team Leader At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Team Leader, you are the first and last person our guests call. Your helpful, can‑do approach and passion for great service will create an amazing impression each time. Benefits you will receive: Salary: £13.04 per hour plus service charge Two wellness days per year. All team members start with 30 days of holiday per year – including bank holidays, increasing with years of service. Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme – up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Rota given 2 weeks in advance Departmental productivity & service incentive scheme Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award‑winning training We are looking for a Guest Services Team Leader who: Has excellent interpersonal skills and the ability to connect with others Manages requests promptly, helpfully, politely and with a caring attitude Plays a hands‑on role leading by example, and takes opportunities to motivate, train and inspire front‑office team members Possesses a good command of English and excellent communication skills Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care Has previous experience as a Senior Switchboard Operator, Guest Services Host or Hotel Receptionist (preferable) Park Plaza specializes in creating memorable moments, catering to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, complemented by award‑winning restaurants and bars. Park Plaza. Be part of it. Apply Now Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industries Hospitality Location: London, England, United Kingdom #J-18808-Ljbffr