Student Experience Officer

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special. Overview You will be part of a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to the student voice (via student‑staff committees, NSS, TellUS) to enhance the student journey from induction to graduation. You will play a key role in supporting delivery of student experience as students progress through their programme journeys, from welcome and transition to graduation. You will set the annual schedule of key activities and lead developments to improve the student experience and you will collaborate with a range of people from a diverse set of backgrounds. Main Duties and Responsibilities Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with Student‑Staff Committee and formal feedback mechanisms such as NSS and TellUS. Produce student‑facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools as required. Work with the Student Experience Manager to support the delivery of student experience within the School, for example by coordinating and improving student events and community building activities. Work effectively to support changes to a student’s registration status as they progress through their programme of study. Support committees and working groups which may include taking minutes and producing draft agendas. Build, design and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives. Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School for short durations such as incoming study abroad periods. Support activities related to Extenuating Circumstances, Fitness to Practice, Extensions and Learning Support Plans. Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required. Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures. Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner. Carry out other duties, commensurate with the grade and remit of the post. Essential Criteria Educated to A Level standard (or equivalent experience). Excellent interpersonal and customer service skills with experience of responding efficiently and effectively to queries. Ability to communicate effectively with staff and students in person and in writing. Ability to deal sensitively with students and staff from a wide variety of cultures. Ability to manage own workload in consultation with colleagues, and meet planned deadlines as well as unscheduled tasks. Ability to work on own initiative, recognising when to refer matters to senior colleagues. Proven IT skills, with experience of working with Microsoft packages, Google packages, email and the internet. Ability to analyse and solve problems with an appreciation of longer‑term implications. Ability to manage sensitive and confidential information appropriately. Ability to work effectively within a team, developing positive relationships with others and assisting others to achieve objectives. Excellent event organisation skills, with the ability to manage events and meetings targeting internal and external stakeholders. An understanding of the education sector and of the key issues affecting higher education. Desirable Criteria Experience working in higher education. Salary and Working Conditions Salary: £27,319 – £31,236 pro rata per annum (with potential to progress to £33,951 pro rata through sustained exceptional contribution) Work arrangement: Full time Duration: Permanent Line manager: Student Experience Manager Direct reports: NA Our website: https://sheffield.ac.uk/smph Contact For informal enquiries about this job contact Jack Forrest, Student Experience Manager at jack.forrest@sheffield.ac.uk Recruitment Process It is anticipated that the selection process will take place in December 2025. We plan to let candidates know if they have progressed to the selection stage shortly after the advert closing date. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact the Staffing Team at smph-west-staffing@sheffield.ac.uk. Our Vision and Strategic Plan We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window). What We Offer A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more. Flexible working opportunities, including hybrid working for some roles. Generous pension scheme. A wide range of discounts and rewards on shopping, eating out and travel. A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks). Recognition Awards to reward staff who go above and beyond in their role. A range of generous family‑friendly policies: Paid time off for parenting and caring emergencies. Support for those going through the menopause. Paid time off and support for fertility treatment. And more. More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window). We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process. We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone. #J-18808-Ljbffr