Student Support Officer

2 weeks ago

Sheffield, United Kingdom Fairfield School of Business Full time

**Fairfield School of Business (FSB)**, an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester, Sheffield and Luton. We provide industry-relevant qualifications in business, digital marketing, criminology, counselling and healthcare management in partnership with three leading UK universities. Also, we provide Masters and MBA degrees.

Our focus is to offer an open and inclusive learning and teaching environment for both students and staff. We are also committed to providing access to higher education to those who may not have formal qualifications, financial means or can commit to the schedule of a mainstream university.

We are currently seeking to appoint a Student Support Officer on a Full-time, permanent basis.

**Job Purpose**

To provide both pastoral and curriculum support to students, including those who have declared a disability or who may potentially drop out or under achieving. Work with the Student Union Reps to deliver extracurricular activities and provide support with Student Union activities.

**Key responsibilities**:

- Offer confidential, impartial and non-judgmental advice and guidance to students
- Provide students with operational information and deal with student enquiries to include the issuing of documentation and telephone enquiries
- Work with under achieving students to help them understand and prepare assignments
- Provide curriculum support to students who have declared a disability
- Support the Selection and Admissions process to ensure students who declare a disability are given sound, impartial advice
- Assist the Academic Support Centre in identifying students who need support to submit outstanding assignments
- Distribute assignment feedback and ensure students understand and use the feedback to improve future assignments.
- Work with students on an individual basis to solve issues before they become formal complaints
- Support students through the formal disciplinary process
- Support students making formal complaints
- Plan and deliver at least one extracurricular activity per semester
- Oversee the organisation of college external events i.e. Award Ceremony etc
- Organise Student representation on designated College committees
- Act as focus of college contact with Student Union to include organising, overseeing and recording elections for Student Union Officers.
- Prepare information to inform the exam board and other Management committees
- Oversee the Student Common Room activities

**Person Specification**:

- Educated to degree level (or equivalent)
- Customer service experience
- Working within higher education (desirable but not essential)
- Proven ability to communicate effectively, both orally and in writing
- Awareness of and sensitivity to cultural diversity
- Respect for confidentiality, including the integrity and sensitivity of records

Schedule: Includes evenings and weekends.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

  • Student Support Officer

    7 days ago

    Sheffield, United Kingdom University of Sheffield Full time

    An exciting opportunity has arisen for a Student Support Officer to join our Professional Services Team. Based in the School of Clinical Dentistry, you will provide continuity, expertise and advice to students, supporting the work of the Student Support Lead (SSL) and Director of Student Affairs (DoSA). You will be the primary and initial contact for...

  • Student Support

    6 days ago

    Sheffield, United Kingdom Fairfield School of Business Full time

    Fairfield School of Business (FSB) is a community-focused higher education provider with teaching locations in London, Birmingham, Leicester, and Sheffield. We provide high quality, industry-relevant qualifications in business, criminology, counselling, and healthcare management for people who want to improve their professional and personal circumstances but...

  • Student Support

    6 days ago

    Sheffield, United Kingdom Fairfield School of Business Full time

    Fairfield School of Business (FSB) is a community-focused higher education provider with teaching locations in London, Birmingham, Leicester, and Sheffield. We provide high quality, industry-relevant qualifications in business, criminology, counselling, and healthcare management for people who want to improve their professional and personal circumstances but...

  • Student Support

    14 hours ago

    Sheffield, United Kingdom Fairfield School of Business - (FSB) Full time

    Join to apply for the Student Support & Welfare Officer role at Fairfield School of Business - (FSB) Fairfield School of Business (FSB) is a community‑focused higher education provider with teaching locations in London, Birmingham, Leicester, and Sheffield. We provide high quality, industry‑relevant qualifications in business, criminology, counselling,...

  • Student Support

    2 weeks ago

    Sheffield, United Kingdom Pianetagenoa1893.net Full time

    Fairfield School of Business (FSB) is a community-focused higher education provider with teaching locations in London, Birmingham, Leicester, and Sheffield. We provide high quality, industry-relevant qualifications in business, criminology, counselling, and healthcare management for people who want to improve their professional and personal circumstances but...

  • Student Support

    3 days ago

    Sheffield, United Kingdom Fairfield School of Business Full time

    Job DescriptionFairfield School of Business (FSB) is a community-focused higher education provider with teaching locations in London, Birmingham, Leicester, and Sheffield. We provide high quality, industry-relevant qualifications in business, criminology, counselling, and healthcare management for people who want to improve their professional and personal...

  • Admissions and Student Support Officer

    1 week ago

    Sheffield, United Kingdom Acquire Learning Limited Full time

    British Academy of Jewellery is looking to appoint friendly and approachable Admissions and Student Support Officer to join the Operations team at our busy campuse located in Sheffield. **Duties and Responsibilities** - To manage the admissions processing and portfolio of programmes. - To advise prospective current and future students accurately based on...

  • Student Support Officer

    5 days ago

    Sheffield, United Kingdom WaterBear - The College of Music Full time

    **Position: Student Support Officer (Wellbeing)** **Location: Sheffield** **Hours: 28 hours per week (4 days per week)** **Salary: £23,200 per annum (pro rata based on £29,000 FTE)** **Closing date: 31st August 2025** WaterBear is a forward-thinking music college with campuses in Sheffield, Brighton and Online. We are proudly partnered with Falmouth...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Campus Student Wellbeing

    7 days ago

    Sheffield, United Kingdom Fairfield School of Business Full time

    A community-focused higher education provider located in Sheffield is seeking a Student Support & Welfare Officer. This role involves providing direct support to students with administrative and welfare issues, enhancing their overall experience and promoting wellbeing. The successful candidate will be a key contact for student assistance, offering valuable...